Onsite Mobile Solutions Specialist at KARL STORZ

Job description

About KARL STORZ From the operating room to surgery centers—and everywhere in between—KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging—to build a more connected, software-enabled operating room. As an independent, family-owned MedTech company, we ambitiously think in generations instead of quarters to improve patients’ lives around the world. About the Role The Onsite Mobile Solutions Specialist plays a critical role in supporting the growth, launch, and continuity of the KARL STORZ Onsite Endoscopic Specialist program. In this mobile, field-based role, you will help establish new OES accounts, provide interim support for short-term contracts, and maintain service coverage at customer locations experiencing extended staffing gaps. As a subject matter expert, you will assess customer environments, establish effective workflows, deliver clinical and technical guidance, and help ensure incoming OES team members and customers are positioned for long-term success. This highly visible role directly supports the customer experience, the success of the Onsite Program, and the KARL STORZ brand. This position is remote and requires frequent travel throughout the United States, including travel to hospitals, operating rooms, laboratories, and surgery centers. Compensation for this role will be determined based on the appropriate level within the established salary structure. The current posting ranges are: B Level: $53,498 - $67,891 annually C Level: $58,906 - $74,797 annually What You’ll Do • Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders to create a strong foundation for long-term service success. • Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps, helping maintain service continuity and customer satisfaction. • Support implementation planning, identify process improvements, recommend efficient workflows, and document opportunities that help improve service delivery and reduce repair-related costs. • Deliver customized training and education based on KARL STORZ products, customer needs, and the clinical environment. • Oversee daily maintenance and management of KARL STORZ equipment, including inspection, documentation, preventive maintenance, troubleshooting, and readiness support in the operating room. • Analyze account and product-utilization data while building strong working relationships with nurses, physicians, Sterile Processing, Materials Management, and administrative stakeholders. What You Bring • High school diploma or equivalent. • Three or more years of experience as an OES, or three or more years of experience in Sterile Processing, surgical sales, surgical technology, or another relevant surgical or medical role. • Advanced knowledge of operating room, Sterile Processing Department, and clinical processes, along with strong technical competence and knowledge of KARL STORZ products. • Ability to help create and execute implementation plans while adapting to the processes, stakeholders, and requirements of multiple customer environments. • Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels. • Proficiency with Microsoft Office applications, particularly Outlook and Excel, and ability to travel frequently throughout the United States. What Will Make You Successful • You quickly build credibility and productive working relationships with clinical, technical, and administrative partners. • You are highly adaptable and comfortable entering new customer environments, learning unfamiliar workflows, and providing immediate hands-on support. • You approach customer challenges with creativity, sound judgment, and a continuous-improvement mindset. • You balance technical expertise with a service-oriented approach that consistently delivers a best-in-class customer experience. • You are organized, self-directed, and able to manage frequent travel, changing priorities, and multiple account responsibilities. • A bachelor’s degree, relevant advanced certifications, previous training experience, or experience in the medical device or healthcare marketplace is preferred. Additional Requirements This position requires the ability to lift, push, or pull up to 25 pounds. The Onsite Mobile Solutions Specialist must follow all applicable KARL STORZ and customer safety and quality requirements while working at customer locations. Why KARL STORZ? Join KARL STORZ and be part of a team creating medical innovations that truly make a difference. Beyond technology, you’ll be part of a culture that values talent as its greatest asset, empowering you to contribute to a mission that improves patient care worldwide. Ready to make an impact? Apply to be our next Onsite Mobile Solutions Specialist and help us build the future of MedTech together.

Requirements

Must-haves

B Level: $53,498 - $67,891 annually
C Level: $58,906 - $74,797 annually
What You’ll Do
Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders to create a strong foundation for long-term service success.
Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps, helping maintain service continuity and customer satisfaction.
Support implementation planning, identify process improvements, recommend efficient workflows, and document opportunities that help improve service delivery and reduce repair-related costs.
Deliver customized training and education based on KARL STORZ products, customer needs, and the clinical environment.
Oversee daily maintenance and management of KARL STORZ equipment, including inspection, documentation, preventive maintenance, troubleshooting, and readiness support in the operating room.
Analyze account and product-utilization data while building strong working relationships with nurses, physicians, Sterile Processing, Materials Management, and administrative stakeholders.
High school diploma or equivalent.
Three or more years of experience as an OES, or three or more years of experience in Sterile Processing, surgical sales, surgical technology, or another relevant surgical or medical role.
Advanced knowledge of operating room, Sterile Processing Department, and clinical processes, along with strong technical competence and knowledge of KARL STORZ products.
Ability to help create and execute implementation plans while adapting to the processes, stakeholders, and requirements of multiple customer environments.
Strong communication, collaboration, and interpersonal skills, with the ability to work effectively with stakeholders at all organizational levels.
Proficiency with Microsoft Office applications, particularly Outlook and Excel, and ability to travel frequently throughout the United States.
What Will Make You Successful
You quickly build credibility and productive working relationships with clinical, technical, and administrative partners.
You are highly adaptable and comfortable entering new customer environments, learning unfamiliar workflows, and providing immediate hands-on support.
You approach customer challenges with creativity, sound judgment, and a continuous-improvement mindset.
You balance technical expertise with a service-oriented approach that consistently delivers a best-in-class customer experience.
You are organized, self-directed, and able to manage frequent travel, changing priorities, and multiple account responsibilities.
Additional Requirements
Why KARL STORZ?

Nice-to-haves

A bachelor’s degree, relevant advanced certifications, previous training experience, or experience in the medical device or healthcare marketplace is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium