Job description

Your way to impact We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it. As the Engineering Manager for the Platform Team, you will lead a team responsible for shared services, reporting, data workflows, and tooling that support the broader engineering organization. You’ll combine people leadership, technical judgment, and delivery execution while also owning the team’s product direction—identifying high-impact opportunities, shaping the roadmap, and translating business needs into clear, actionable work. This is a remote role, candidates may be based anywhere with in the United State of America. Candidates do not need to be local to Atlanta, Georgia. Your day to day • Oversee the day-to-day operations of an engineering team. • Coach, mentor, and develop engineers through clear expectations, regular feedback, performance conversations, and career growth planning. • Define and maintain the Platform Team’s product vision and roadmap, ensuring priorities are aligned with business impact, stakeholder needs, technical health, risk, dependencies, and ROI. • Proactively identify project opportunities by understanding stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities. • Translate ambiguous business, stakeholder, or technical needs into scoped, actionable initiatives in partnership with technical leads and engineers. • Establish clear ownership, timelines, milestones, and follow-through for team commitments, while communicating progress, risks, blockers, and timeline changes early. • Maintain useful operating artifacts, including OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates. • Promote strong engineering practices around clean code, testing, observability, incident response, postmortems, and reduction of toil. What you need to bring • Outstanding written and verbal communication skills. • Experience managing, coaching, or leading technical teams. • Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments. • Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work. • Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact. • Experience working with data reporting, analytics, or business intelligence systems. • Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments. Bonus points if you have • Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team. • Experience owning roadmap strategy or product direction for an internal platform or technical product. • Experience working in an environment where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager. This is a remote role, that can be based anywhere in the United States of America. Candidates do not need to be located in Georgia. At Happy Returns, we believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive. EEO Statement Happy Returns, a UPS Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Visa Sponsorship We do not offer visa sponsorship for this role. Candidates must be authorized to work in the U.S. Statement to Third Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

Requirements

Must-haves

Your way to impact
This is a remote role, candidates may be based anywhere with in the United State of America. Candidates do not need to be local to Atlanta, Georgia.
Your day to day
Oversee the day-to-day operations of an engineering team.
Coach, mentor, and develop engineers through clear expectations, regular feedback, performance conversations, and career growth planning.
Define and maintain the Platform Team’s product vision and roadmap, ensuring priorities are aligned with business impact, stakeholder needs, technical health, risk, dependencies, and ROI.
Proactively identify project opportunities by understanding stakeholder pain points, operational gaps, technical debt, platform limitations, and company priorities.
Translate ambiguous business, stakeholder, or technical needs into scoped, actionable initiatives in partnership with technical leads and engineers.
Establish clear ownership, timelines, milestones, and follow-through for team commitments, while communicating progress, risks, blockers, and timeline changes early.
Maintain useful operating artifacts, including OKRs, roadmap updates, dashboards, project documentation, postmortems, and status updates.
Promote strong engineering practices around clean code, testing, observability, incident response, postmortems, and reduction of toil.
What you need to bring
Outstanding written and verbal communication skills.
Experience managing, coaching, or leading technical teams.
Demonstrated ability to define direction, create clarity, and drive execution in ambiguous environments.
Strong product and strategic judgment, including the ability to identify project ideas, define outcomes, evaluate tradeoffs, and prioritize work.
Demonstrated ability to collaborate with stakeholders to understand business needs and ensure engineering work delivers meaningful impact.
Experience working with data reporting, analytics, or business intelligence systems.
Strong delivery ownership, including the ability to establish timelines, manage dependencies, communicate risk, and hold teams accountable to commitments.
Experience leading a platform, infrastructure, data, tooling, internal systems, or shared-services team.
Experience owning roadmap strategy or product direction for an internal platform or technical product.
Experience working in an environment where Engineering owns discovery, prioritization, and roadmap definition without a dedicated Product Manager.
This is a remote role, that can be based anywhere in the United States of America. Candidates do not need to be located in Georgia.

Nice-to-haves

Bonus points if you have

Application prep

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Platform: adp-workforce-now
Effort: medium

Benefits

Benefits detected in the listing.

Vision