Lead IT Production Operations Specialist at Magellan Health

Job description

Conduct reviews of data flows to ensure CUI remains within authorized boundaries. Assist with incident response activities involving CUI. Track and remediate compliance gaps related to CUI protection requirements. Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI. Document incidents, resolutions, and operational activities using approved ticketing and reporting systems. Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status. Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods. This position leads operations for an application, database or infrastructure area. This includes the ability to define, measure and improve day to day production operations. Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area. Understands Agile and Lean methods and be able to apply them to day to day operations. Creates metrics for improvement and guide the operations team through the process to operationalize these metrics. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities 4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations. Critical thinker. Demonstrated problem solving techniques. General Job Information Title Lead IT Production Operations Specialist Grade 25 Work Experience - Required IT Work Experience - Preferred Education - Required Education - Preferred Bachelor's - Computer and Information Science License and Certifications - Required License and Certifications - Preferred Salary Range Salary Minimum: $64,285 Salary Maximum: $102,855 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual s skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Requirements

Must-haves

Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
Assist with incident response activities involving CUI.
Track and remediate compliance gaps related to CUI protection requirements.
Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods.
Understands Agile and Lean methods and be able to apply them to day to day operations.
Creates metrics for improvement and guide the operations team through the process to operationalize these metrics.
Other Job Requirements
4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for a production operations.
Critical thinker.
Demonstrated problem solving techniques.
General Job Information
Lead IT Production Operations Specialist
Work Experience - Required
Education - Required
Bachelor's - Computer and Information Science
License and Certifications - Required
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.

Nice-to-haves

Work Experience - Preferred
Education - Preferred
License and Certifications - Preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Vision