Job description

This position requires a candidate based in Ohio, Michigan, or the Chicago area, supporting NETGEAR’s ProAV customers across the North Central United States. The Sr. Systems Engineer, ProAV serves as a technical expert supporting NETGEAR’s ProAV solutions across the North Central U.S. This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design. This is a remote-based position requiring up to 60% travel throughout the region. KEY RESPONSIBILITIES Customer Onboarding & Technical Training - Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations - Collaborate with the North Central Sales Territory Manager to ensure successful deployments - Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration - Develop customized training materials, system designs, and internal/external knowledge base documentation - Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments Professional Services & Field Engineering - Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues - Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics - Support commissioning of AV-over-IP systems to ensure stable production performance - Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking Pre-Sales Engineering & Business Expansion - Support Sales, Business Development, and Channel teams with technical scoping and solution design - Conduct on-site and virtual product demonstrations - Assist in Bill of Materials (BOM) creation and system architecture design - Provide competitive analysis and technical positioning - Contribute technical expertise to expand NETGEAR’s ProAV presence in the U.S. market Internal Tools & Documentation Development - Develop and maintain internal scripts, configuration tools, and deployment utilities - Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing - Author best practice guides, training materials, and knowledge base documentation Industry Representation & Events - Represent NETGEAR at U.S. industry conferences and partner events - Deliver technical workshops and presentations - Provide advanced AV-over-IP education and roadmap overviews - Support event-based network deployments and multi-vendor interoperability demonstrations QUALIFICATIONS - Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles - Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development - Strong understanding of routing and switching fundamentals - Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks - Field experience troubleshooting complex AV-over-IP systems - Independent lab development and advanced technical self-study Preferred Qualifications - Bachelor’s degree preferred but not required - Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required - Experience working in a Solutions Architect or Systems Engineering capacity preferred Travel Requirements - Must be willing to travel up to 60% within the North Central U.S. region Territory Covered North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky. Company Statement At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture. We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity. NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

This is a remote-based position requiring up to 60% travel throughout the region.
Customer Onboarding & Technical Training
Lead onboarding for U.S. customers implementing NETGEAR ProAV switches and third-party integrations
Collaborate with the North Central Sales Territory Manager to ensure successful deployments
Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
Develop customized training materials, system designs, and internal/external knowledge base documentation
Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
Professional Services & Field Engineering
Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
Capture logs, perform packet traces, replicate issues in lab environments, and provide real-time diagnostics
Support commissioning of AV-over-IP systems to ensure stable production performance
Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
Pre-Sales Engineering & Business Expansion
Support Sales, Business Development, and Channel teams with technical scoping and solution design
Conduct on-site and virtual product demonstrations
Assist in Bill of Materials (BOM) creation and system architecture design

Nice-to-haves

Bachelor’s degree preferred but not required
Experience working in a Solutions Architect or Systems Engineering capacity preferred
Travel Requirements
Must be willing to travel up to 60% within the North Central U.S. region
Territory Covered
North Dakota, South Dakota, Nebraska, Kansas, Minnesota, Iowa, Wisconsin, Illinois, Michigan, Indiana, Ohio, and Kentucky.
Company Statement
NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

api

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