Job description

Overview Join the Microsoft Devices Operations (MDO) team in Redmond, WA as a Senior Channel Operations Manager, where you'll lead end-to-end channel operations by driving data-informed decision-making, optimizing planning and execution, and enhancing partner performance. Orchestrate demand, supply, and sales alignment to deliver solid sell-in/sell-through outcomes, while improving channel efficiency, inventory health, and operational scalability. Champion continuous transformation through advanced analytics, automation, and AI-enabled insights. Build strategic partnerships and cross-functional alignment to deliver measurable business impact, drive innovation, and adapt to evolving market dynamics. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Strategic Account Performance & Business Outcomes • Defines and owns strategic account and channel health metrics spanning demand quality, supply alignment, inventory, fulfillment, partner experience, sell-in, and sell-through outcomes. • Identifies forward-looking risks and opportunities from partner, market, financial, and industry signals and converts them into clear decisions and corrective actions. • Drives data-informed strategy adjustments, root-cause analysis, and continuous reporting improvements through advanced analytics and AI-enabled insights. Operating Model & AI Transformation • Leads the transformation to proactive, outcome-based strategic account operations. • Identifies, pilots, operationalizes, and scales AI and agentic solutions, measuring success through productivity, speed, quality, customer experience, and cost impact. Commercial Strategy & Channel Growth • Partners with Sales and Marketing while independently owning the operational outcomes required to deliver effective merchandising, sell-in, sell-through, and partner performance. • Establishes differentiated engagement models and reciprocal accountability with strategic retailers, distributors, and channel partners. Executive Insights & Decision Intelligence • Translates complex and ambiguous data into account strategies, business trade-offs, executive recommendations, and measurable actions. • Improves forecast quality, signal convergence, order adherence, and decision velocity through analytics, automation, and AI-enabled workflows. • Builds organizational capability by coaching peers, establishing analytical standards, and embedding outcome-based reviews into the rhythm of business. Strategic Partner Leadership & Joint Planning • Builds strategic partner relationships and leads formal collaborative planning, forecasting, and replenishment processes for priority accounts. • Leads recurring account-health and business reviews, reconciles partner and field signals at account and SKU level, and drives shared corrective plans before performance misses occur. • Influences partner strategies and extends proven AI, automation, and innovation capabilities into joint operating processes. Demand-to-Delivery & Inventory Optimization • Optimizes end-to-end demand, supply, order, fulfillment, and inventory processes to improve customer outcomes and operational scalability. • Balances customer demand, supply availability, revenue and margin commitments, and inventory risk to improve financial performance and cost to serve. • Leads root-cause analysis and postmortems and converts regional learning into standardized, repeatable, and increasingly touchless global capabilities. Qualifications Required Qualifications: • Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND 6+ years supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. • OR equivalent experience. Preferred Qualifications: • Master's Degree in Supply Chain, Information Technology, Business, Operations, Engineering. • OR related field AND 10+ years supply chain, inventory management. • OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. • OR Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering. • OR related field AND 10+ years supply chain, inventory management. • OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience. • OR equivalent experience. • Demonstrated ownership of complex, cross-functional outcomes involving demand planning, supply planning, inventory, order management, fulfillment, or partner operations. • Experience leading strategic customer, retailer, distributor, or channel-partner relationships and translating partner priorities into measurable operational plans. • Demonstrated ability to influence key stakeholders, resolve cross-organizational conflict, and drive decisions without direct reporting authority. • Experience using data and operating metrics to make business trade-offs, develop executive recommendations, and deliver measurable improvement. • Experience leading transformation, continuous-improvement, automation, or AI initiatives through adoption and sustained business impact. • Ability to collaborate across regions, cultures, and time zones and to provide strategic operational leadership during AOC working hours. #W+DJOBS #MicrosoftAI Channel Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Strategic Account Performance & Business Outcomes
Defines and owns strategic account and channel health metrics spanning demand quality, supply alignment, inventory, fulfillment, partner experience, sell-in, and sell-through outcomes.
Identifies forward-looking risks and opportunities from partner, market, financial, and industry signals and converts them into clear decisions and corrective actions.
Drives data-informed strategy adjustments, root-cause analysis, and continuous reporting improvements through advanced analytics and AI-enabled insights.
Operating Model & AI Transformation
Leads the transformation to proactive, outcome-based strategic account operations.
Identifies, pilots, operationalizes, and scales AI and agentic solutions, measuring success through productivity, speed, quality, customer experience, and cost impact.
Commercial Strategy & Channel Growth
Partners with Sales and Marketing while independently owning the operational outcomes required to deliver effective merchandising, sell-in, sell-through, and partner performance.
Establishes differentiated engagement models and reciprocal accountability with strategic retailers, distributors, and channel partners.
Executive Insights & Decision Intelligence
Translates complex and ambiguous data into account strategies, business trade-offs, executive recommendations, and measurable actions.
Improves forecast quality, signal convergence, order adherence, and decision velocity through analytics, automation, and AI-enabled workflows.
Builds organizational capability by coaching peers, establishing analytical standards, and embedding outcome-based reviews into the rhythm of business.

Nice-to-haves

OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.
OR Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering.
OR sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience.
OR equivalent experience.
Demonstrated ownership of complex, cross-functional outcomes involving demand planning, supply planning, inventory, order management, fulfillment, or partner operations.
Experience leading strategic customer, retailer, distributor, or channel-partner relationships and translating partner priorities into measurable operational plans.
Demonstrated ability to influence key stakeholders, resolve cross-organizational conflict, and drive decisions without direct reporting authority.
Experience using data and operating metrics to make business trade-offs, develop executive recommendations, and deliver measurable improvement.
Experience leading transformation, continuous-improvement, automation, or AI initiatives through adoption and sustained business impact.
Ability to collaborate across regions, cultures, and time zones and to provide strategic operational leadership during AOC working hours.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium