Job description

Chubb’s Personal Risk Services Operations division provides industry leading service to clients, agents and internal business partners. The Chubb Customer Center (CCC) is an Operations team that directly manages the personal insurance needs of successful individuals and families on behalf of enrolled agency partners countrywide. We are currently seeking an experienced and self-motivated account executive to work in a fast-paced agency environment. Account executives are licensed agents supporting PRS’ growth and retention by counseling successful individuals and families on their insurance coverage. MAJOR DUTIES & RESPONSIBILITIES • Counsel clients & agents on insurance needs • Identify gaps in coverage and make recommendations to address them • Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes • Work effectively in a team setting using professional interpersonal and communication skills • Maintain performance and quality standards • Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards. • Complete assigned work and other duties as assigned • Must be willing to work a M-F shift during hours of operation between 8am EST and 8pm EST and the occasional ½ day on a Saturday. • An active Property & Casualty insurance license is required; if you do not possess one, the company will provide an opportunity to study and obtain during training • Associate degree or equivalent industry experience • Personal lines operations, agency, underwriting and/or marketing experience • Ability to drive results and innovate in a fast-paced environment • Excellent client service skills, including oral and written communication • Proficiency with Microsoft Office, specifically Word and Excel • Excellent organization skills and ability to multi-task • Ability to work independently in areas without defined workflows, as well as in a team environment • Ability to handle multiple priorities within strict time constraints

Requirements

Must-haves

Counsel clients & agents on insurance needs
Identify gaps in coverage and make recommendations to address them
Effectively navigate multiple systems/applications to research, analyze and resolve client inquires and policy changes
Work effectively in a team setting using professional interpersonal and communication skills
Maintain performance and quality standards
Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedure while processing work and meeting/exceeding service performance and quality standards.
Complete assigned work and other duties as assigned
Must be willing to work a M-F shift during hours of operation between 8am EST and 8pm EST and the occasional ½ day on a Saturday.
An active Property & Casualty insurance license is required; if you do not possess one, the company will provide an opportunity to study and obtain during training
Associate degree or equivalent industry experience
Personal lines operations, agency, underwriting and/or marketing experience
Ability to drive results and innovate in a fast-paced environment
Excellent client service skills, including oral and written communication
Proficiency with Microsoft Office, specifically Word and Excel
Excellent organization skills and ability to multi-task
Ability to work independently in areas without defined workflows, as well as in a team environment
Ability to handle multiple priorities within strict time constraints

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

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