Job description

Join the Opening Team at Ka Haku Hilton Grand Vacations is seeking driven, outgoing, and sales-focused professionals to join the pre-opening team at Ka Haku, a Hilton Club, our newest luxury resort in the heart of Waikīkī. As HGV's first Hilton Club in Hawaiʻi, Ka Haku is set to redefine the vacation ownership experience with sophisticated accommodations, elevated amenities, and unparalleled service. This is a rare chance to help launch of one of Waikīkī's most anticipated resort developments while building a rewarding career with an industry-leading vacation ownership company. As an Bilingual Owner Marketing Executive (Japanese/English), you'll play a key role in the guest experience—connecting with travelers, crafting excitement about Hilton Grand Vacations, and helping qualified guests learn the benefits of vacation ownership. If you show outgoing qualities, set clear goals, and are motivated by the opportunity to earn uncapped incentives, you'll fit right in! Why Team Members Love Working With Us We are proud to offer full-time Team Members a comprehensive benefits package that leads the industry, including: • Compensation: $17.00 per hour, plus commission and bonuses governed by a compensation plan. Owner Marketing Executives have targeted annual earnings of $90,000+, with top performers earning more based on individual results. • Day One Medical Coverage: Medical, dental, and vision insurance starting your first day. • Generous Paid Time Off: Vacation, sick time, and paid parental leave. • Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program. • Career Growth & Development: Tuition reimbursement for job-related degrees and certifications. • Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits. Hilton Grand Vacations has earned four out of five stars for work-life balance and family-friendly benefits. Newsweek also recognized it as one of America’s Greatest Workplaces for Parents & Families. Schedule Details: Marketing Concierges keep an adaptable schedule, including weekends and holidays, according to guest travel trends and business requirements. Shifts will be assigned during operating hours from 6:30 AM to 9:30 PM. As an Owner Marketing Executive, you will be responsible for: • Engage resort owners, members, and guests in friendly, professional conversations • Build interest in the Hilton Grand Vacations ownership experience • Qualify prospective guests and schedule vacation ownership presentations • Generate tours through relationship-building and effective communication • Promote resort amenities, local attractions, dining, and vacation experiences • Achieve individual booking and production goals • Maintain accurate customer and appointment information • Provide outstanding guest service while representing the Hilton Grand Vacations brand • Help build memorable vacation experiences for guests visiting Waikīkī To fulfill this role successfully, you must possess the following minimum qualifications and experience: • Ability to maintain a flexible schedule that includes evenings, holidays, and weekends. • At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing sales role. • 2 years of proven customer service experience. • Bilingual Proficiency in Japanese and English (speak, read, and write). • Strong professional communication skills and etiquette in-person, over email, and on the telephone. • High School diploma or equivalent experience. • Intermediate computer proficiency with the ability to learn. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • In-depth familiarity with Oahu along with the skill to outline activities, restaurants, and destinations across the island. • Previous experience working in a commission-based sales or marketing environment. • Preferred candidates to be located in Hawaii and have knowledge of Island activities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities during the application or interview process. We also offer accommodations to perform essential job functions and to receive employment benefits and privileges. Please contact us to request accommodation.

Requirements

Must-haves

Join the Opening Team at Ka Haku
This is a rare chance to help launch of one of Waikīkī's most anticipated resort developments while building a rewarding career with an industry-leading vacation ownership company.
If you show outgoing qualities, set clear goals, and are motivated by the opportunity to earn uncapped incentives, you'll fit right in!
Why Team Members Love Working With Us
We are proud to offer full-time Team Members a comprehensive benefits package that leads the industry, including:
Career Growth & Development: Tuition reimbursement for job-related degrees and certifications.
Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
Hilton Grand Vacations has earned four out of five stars for work-life balance and family-friendly benefits. Newsweek also recognized it as one of America’s Greatest Workplaces for Parents & Families.
Marketing Concierges keep an adaptable schedule, including weekends and holidays, according to guest travel trends and business requirements. Shifts will be assigned during operating hours from 6:30 AM to 9:30 PM.
As an Owner Marketing Executive, you will be responsible for:
Engage resort owners, members, and guests in friendly, professional conversations
Build interest in the Hilton Grand Vacations ownership experience
Qualify prospective guests and schedule vacation ownership presentations
Generate tours through relationship-building and effective communication
Promote resort amenities, local attractions, dining, and vacation experiences
Achieve individual booking and production goals
Maintain accurate customer and appointment information
Provide outstanding guest service while representing the Hilton Grand Vacations brand
Help build memorable vacation experiences for guests visiting Waikīkī
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
Ability to maintain a flexible schedule that includes evenings, holidays, and weekends.
At least one year of experience in sales, hospitality, concierge services, retail, or another guest‑facing sales role.
2 years of proven customer service experience.

Nice-to-haves

Preferred candidates to be located in Hawaii and have knowledge of Island activities.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave