Salesforce Adminstrator at Topgolf

Job description

About the Role We are looking for a Salesforce Administrator to help manage, support, and grow our Salesforce platform. You will work closely with our Salesforce Team and partner with Sales, Marketing, Customer Success, and Operations teams to help translate business needs into scalable CRM solutions. This is a hands-on role supporting overall platform administration and team enablement. Key Responsibilities Manage all aspects of the Salesforce platform including user setup, profiles, roles, permissions, and security settings. Design, build, and maintain custom objects, fields, flows, validation rules, page layouts, and approval processes. Support requirements gathering sessions with business stakeholders, partnering with senior team members to translate needs into scalable solutions. Develop and maintain reports, dashboards, and analytics to support data-driven decision-making across the organization. Manage data quality initiatives including deduplication, data imports/exports, and integrity audits. Evaluate, implement, configure, and manage AppExchange solutions and third-party integrations. Partner with developers and architects on complex customizations and integrations beyond declarative capabilities. Provide training, documentation, and ongoing support to end users and administrators. Stay current on Salesforce releases and proactively identify opportunities to leverage new features. Support production issues during business hours; participate in a rotational on-call schedule alongside senior team members for after-hours escalations. Be willing to work in office 4 days a week. Perform other duties as assigned. Qualifications 3 years of hands-on Salesforce administration experience. Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or additional certifications strongly preferred. Working knowledge of Sales Cloud; CPQ/Revenue Cloud experience a plus Experience with Marketing Cloud, Experience Cloud and Service Cloud a plus. Proficiency with Flow Builder, and declarative automation tools. Strong understanding of data modeling, security models, and CRM best practices. Experience with data management tools such as Data Loader. Ability to communicate technical concepts clearly to non-technical stakeholders. Proven ability to manage multiple priorities in a fast-paced environment. Nice to Have Experience with Salesforce integrations (e.g., MuleSoft, OAuth-based authentication). Familiarity with SOQL or basic Apex for troubleshooting and requirements definition. Experience supporting a sales team of 500 users. BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

Must-haves

Manage all aspects of the Salesforce platform including user setup, profiles, roles, permissions, and security settings.
Design, build, and maintain custom objects, fields, flows, validation rules, page layouts, and approval processes.
Support requirements gathering sessions with business stakeholders, partnering with senior team members to translate needs into scalable solutions.
Develop and maintain reports, dashboards, and analytics to support data-driven decision-making across the organization.
Manage data quality initiatives including deduplication, data imports/exports, and integrity audits.
Evaluate, implement, configure, and manage AppExchange solutions and third-party integrations.
Partner with developers and architects on complex customizations and integrations beyond declarative capabilities.
Provide training, documentation, and ongoing support to end users and administrators.
Stay current on Salesforce releases and proactively identify opportunities to leverage new features.
Support production issues during business hours; participate in a rotational on-call schedule alongside senior team members for after-hours escalations.
Be willing to work in office 4 days a week.
Perform other duties as assigned.
3 years of hands-on Salesforce administration experience.
Proficiency with Flow Builder, and declarative automation tools.
Strong understanding of data modeling, security models, and CRM best practices.
Experience with data management tools such as Data Loader.
Ability to communicate technical concepts clearly to non-technical stakeholders.
Proven ability to manage multiple priorities in a fast-paced environment.

Nice-to-haves

Salesforce Certified Administrator required; Advanced Administrator, Platform App Builder, or additional certifications strongly preferred.
Working knowledge of Sales Cloud; CPQ/Revenue Cloud experience a plus
Experience with Marketing Cloud, Experience Cloud and Service Cloud a plus.
Experience with Salesforce integrations (e.g., MuleSoft, OAuth-based authentication).
Familiarity with SOQL or basic Apex for troubleshooting and requirements definition.
Experience supporting a sales team of 500 users.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)