Pittsburgh, PA Remote Full-time Entry level
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We are looking for a Customer Support Technician to join our customer support department. You will be assisting in answering technical, billing, domain and web hosting questions. The ideal candidate is someone who enjoys problem solving, helping customers, learning new technology and working in a fast paced environment. We are a customer centric company that provides personalized support with each and every single customer interaction.
Prerequisites
Associate or Bachelor's degree in English, Communication, or Computer Science
Experience with web-based technologies including Apache, PHP, DNS, MySQL, and email
Experience with Linux operating systems
Experience in technical support, web hosting, domains, SaaS, and/or technology-focused customer service
Experience with Zendesk
Job Requirements
Providing customer technical support by email and phone
Troubleshoot technical issues independently and with team members
Follow established procedures, documentation, and knowledge-base resources
Being able to communicate with customers in a professional but personalized manner with easy to understand instructions.
Document customer interactions
Continual training to stay current on Pair products, systems, policies and support procedures.
Good communication skills to work with customers and staff.
Benefits
Remote position
Company paid premiums for health insurance (including vision and dental), short and long term disability and life insurance.
401(k) with up to 3% match
Paid time off
Personalized training is provided to quickly integrate you into our supportive and collaborative team.
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