Job description

Remote Customer Onboarding Consultant About This Role: BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services. Key Responsibilities: • Welcome new clients and guide them through the onboarding process • Conduct virtual onboarding calls to understand client needs, goals, and workflows • Coordinate with internal teams to ensure accurate setup and timely service • Track onboarding progress and maintain detailed records in CRM systems • Address questions or concerns and escalate issues when needed • Ensure a smooth transition from onboarding to ongoing account support What We’re Looking For: • Experience in customer onboarding, client services, or sales is preferred but not required • Strong communication and relationship-building skills • Highly organized with excellent follow-up and attention to detail • Comfortable working in a fully remote, fast-paced environment • Tech-savvy with the ability to learn new tools and processes quickly • Professional, positive, and solution-oriented mindset What We Offer: • Competitive base salary plus performance-based bonuses • Benefits including medical, dental, 401(k), and paid time off • Fully remote position with structured support • Fully remote position with structured support • Collaborative and growth-oriented team culture

Requirements

Must-haves

Remote Customer Onboarding Consultant
Welcome new clients and guide them through the onboarding process
Conduct virtual onboarding calls to understand client needs, goals, and workflows
Coordinate with internal teams to ensure accurate setup and timely service
Track onboarding progress and maintain detailed records in CRM systems
Address questions or concerns and escalate issues when needed
Ensure a smooth transition from onboarding to ongoing account support
Strong communication and relationship-building skills
Highly organized with excellent follow-up and attention to detail
Comfortable working in a fully remote, fast-paced environment
Tech-savvy with the ability to learn new tools and processes quickly
Professional, positive, and solution-oriented mindset

Nice-to-haves

Experience in customer onboarding, client services, or sales is preferred but not required

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jazzhr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

401(K)

Paid Time Off