ICS Systems Administrator at BST Global

Job description

body class="wp-singular career-template-default single single-career postid-19688 wp-theme-bb-theme wp-child-theme-beaverwarrior fl-builder-2-11-1 fl-themer-1-6-1 fl-theme-1-7-20 fl-no-js wp-schema-pro-2.12.2 fl-theme-builder-footer fl-theme-builder-footer-4-column-footer fl-theme-builder-singular fl-theme-builder-singular-career-inner-page fl-theme-builder-header fl-theme-builder-header-newheader-header fl-framework-bootstrap fl-preset-default fl-full-width fl-search-active has-blocks" itemscope="itemscope" itemtype="schema.org" data-offcanvas-hover-min="" data-utmpreserve-preserve="false" data-utmpreserve-forminject="false"> Skip to content ICS Systems Administrator • Department: • Infrastructure and Cloud Services (ICS) • Location: • Tampa, FL or Remote Summary of Duties & Responsibilities The ICS Systems Administrator is responsible for assisting in the deployment and maintenance of BST Global’s application infrastructure systems internally, on client premises and in the AWS and Azure cloud. This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work with ICS systems engineers as well as the Information Services, Product and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required. Essential Functions • Under immediate supervision, assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments • Provide first- and second-level support for end-user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed • Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing • Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management • Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly • Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management • Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily • Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools • Perform other related duties as assigned Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing product team • Promote, support, and embody BST Global’s company mission, strategy and values • Foster a culture of ownership and pride for delivering the highest levels of quality and excellence Skills & Competencies • General IT systems management in cloud and on-premises systems • Microsoft Windows 2012/2016/2019 configuration and maintenance • Microsoft SQL 2014/2017/2019 configuration and maintenance • PowerShell and similar scripting utilities • Good interpersonal, written and oral communication • General technical documentation • Ability to present ideas in user-friendly language • Analysis and problem-solving, with a high aptitude for learning • Organized, with the ability to prioritize and multi-task Education or Prior Work Experience • AS degree (BS preferred) or equivalent industry experience in one of the following areas: computer science, computer engineering, information technology or a related field preferred • 2 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies Reports To Director, Infrastructure and Cloud Services Number Supervised 0 Travel 0% Classification Non-Exempt Work Environment & Physical Demands This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. BST Global Applicant and Worker Privacy Notice Join Our Team Start the application process by telling us a little bit about yourself. ICS Systems Administrator " * " indicates required fields

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ICS Systems Administrator
Infrastructure and Cloud Services (ICS)
Tampa, FL or Remote
Summary of Duties & Responsibilities
Under immediate supervision, assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
Provide first- and second-level support for end-user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing
Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management
Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly
Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management
Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools
Perform other related duties as assigned
Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing product team
Promote, support, and embody BST Global’s company mission, strategy and values
Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
Skills & Competencies
General IT systems management in cloud and on-premises systems
Microsoft Windows 2012/2016/2019 configuration and maintenance
Microsoft SQL 2014/2017/2019 configuration and maintenance
PowerShell and similar scripting utilities
Good interpersonal, written and oral communication

Nice-to-haves

AS degree (BS preferred) or equivalent industry experience in one of the following areas: computer science, computer engineering, information technology or a related field preferred

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awsazurejirasql

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