Engineering Program Manager- Customer Systems
Apple· Consumer Technology· Jul 14, 2026 · 4mo agoPosted 105 days ago
Austin, Texas, United States
In office
Full-time
Mid
$160K–$215K est.
3+ years exp
Before you apply
Ghost Signal:
Open since July 14, 2026 — 105 days, and still accepting applications.
Job description
The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering project manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.
3 + years of experience in technical program or project management
2 years minimum experience in Contact Center Domain
2 years minimum working on Gen AI programs and adopting program management in GenAI Programs
Familiarity using latest AI tools and models for task and report automation
Strong technical fluency, able to work directly with engineering teams
Able to facilitate and influence architecture and design discussions
Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
Excellent communicator - verbal and written and excellent presentation skills.
Knowledge of visual design tools is a plus.
Sharp analytical mindset.
Application prep
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Keywords to mirror
ai
- Platform
- apple
- Effort
- medium