We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Managed Accounts Solutions Platform team. This role is located in Berwyn, PA .
In this role, you’ll make an impact in the following ways:
• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments.
• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents Lead or partner with other team members on analyzing moderate to complex issues.
• Perform ongoing health checks and validations after changes or significant incidents.
• Provide input and recommendations for technical solutions on application problems.
• Perform diagnostics and troubleshooting for more complex issues and escalate to second level application or infrastructure support when necessary.
• Design and implement automation for manual processes.
• Mentor or provide guidance for junior team members.
• Partner with quality assurance, development, and business teams to support client needs.
• Contribute to the achievement of related teams' objectives.
To be successful in this role, we’re seeking the following:
• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required.
• Experience in the financial services industry is essential.
• Experience in Java, Oracle, Perl, and Python.