Job description

Position Summary We are seeking an experienced Salesforce Field Service Solutions Architect with deep expertise in designing and leading enterprise-scale field service transformation programs within the medical device industry. The ideal candidate will have strong hands-on experience implementing Salesforce Field Service (FSL), Service Cloud, and related Salesforce platform solutions while partnering with cross-functional business and IT teams. This role requires a strategic technology leader who can define scalable architecture, lead implementation teams, drive best practices, and deliver innovative field service capabilities that improve customer experience, technician productivity, service efficiency, compliance, and operational excellence. Key Responsibilities • Lead end-to-end architecture, design, and delivery of multiple Salesforce Field Service implementation projects. • Partner with business stakeholders across service operations, customer support, logistics teams to define scalable service solutions. • Design enterprise-grade Salesforce Field Service solutions including: • Work Orders • Service Appointments • Scheduling & Dispatch • Resource Management • Mobile Solutions • Inventory Management • Entitlements & Service Contracts • Knowledge Management • Preventive Maintenance • Installed Base / Asset Management • Define scalable architecture patterns and integration strategies with SAP • Lead discovery workshops, solution blueprinting, architecture reviews, and technical governance. • Provide hands-on leadership in Salesforce configuration, customization, data migration, integrations, and deployment activities. • Guide development teams on Apex, Lightning components, APIs, integration frameworks, and DevOps best practices. • Establish field service KPIs, reporting, and analytics dashboards to improve operational efficiency and customer satisfaction. • Drive compliance and validation considerations for regulated medical device environments. • Collaborate with program managers, business analysts, QA teams, and offshore/onshore delivery teams. • Mentor architects, developers, and administrators while promoting Salesforce best practices and scalable solution design. • Support roadmap planning, effort estimation, and executive-level presentations. Required Qualifications • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. • 10+ years of Salesforce platform experience. • 5+ years of hands-on Salesforce Field Service implementation experience. • Proven experience leading multiple large-scale Field Service transformation programs. • Strong expertise in: • Salesforce Field Service (FSL) • Service Cloud • Salesforce Platform Architecture • Mobile Field Service Solutions • Experience working in the medical device, healthcare technology, or regulated manufacturing industry. • Strong understanding of service lifecycle management and field operations. • Experience integrating Salesforce with ERP and enterprise systems using APIs, middleware, and integration platforms. • Strong knowledge of: • Flow Automation • Data migration strategies • Experience with Agile delivery methodologies and DevOps processes. • Excellent stakeholder management and communication skills. Preferred Qualifications • Salesforce certifications such as: • Salesforce Certified System Architect • Salesforce Application Architect • Salesforce Field Service Consultant • Service Cloud Consultant • Integration Architect • AI/Agentforce capabilities • Knowledge of FDA-regulated environments and compliance processes. Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee. This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law. We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Requirements

Must-haves

Lead end-to-end architecture, design, and delivery of multiple Salesforce Field Service implementation projects.
Partner with business stakeholders across service operations, customer support, logistics teams to define scalable service solutions.
Design enterprise-grade Salesforce Field Service solutions including: • Work Orders
Service Appointments
Scheduling & Dispatch
Resource Management
Mobile Solutions
Inventory Management
Entitlements & Service Contracts
Knowledge Management
Preventive Maintenance
Installed Base / Asset Management

Nice-to-haves

Salesforce certifications such as: • Salesforce Certified System Architect
Salesforce Application Architect
Salesforce Field Service Consultant
Service Cloud Consultant
Integration Architect
AI/Agentforce capabilities
Knowledge of FDA-regulated environments and compliance processes.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileai

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