Senior Personal Operations Manager

• Project Ownership & Operations: Manage multiple personal, household, and estate projects simultaneously from request through completion, keeping clear timelines, owners, deadlines, and next steps for every open item.
• Vendor & Contractor Management: Coordinate contractors, vendors, technicians, and service providers; oversee home improvement and repair projects; and follow up aggressively but professionally when vendors are delayed.
• Administration & Logistics: Manage complex calendars, appointments, personal scheduling, travel preparations, personal administrative projects, insurance matters, claims, and household inventory.
• Financial & Household Tracking: Track invoices, estimates, approvals, and payments, ensuring important items are accounted for and ready when needed.
• Staff & Process Coordination: Coordinate household staff to ensure requests are executed correctly. Document recurring processes so problems do not repeat.
• Proactive Problem Solving: Identify problems before they become emergencies, troubleshoot household technology, research products/vendors to present clear recommendations, and escalate appropriately when items are stuck.
• Extreme Ownership Mindset: You believe if a task is assigned to you, you own the outcome—"waiting on someone" is never a final status, and you come back with solutions rather than explanations.
• Proactive Urgency: Possess an unusually strong sense of urgency, an obsession with follow-through, and a drive to resolve small tasks quickly rather than letting them sit.
• Detail-Oriented & Organized: Ability to manage dozens of open loops without losing track, maintaining clear systems so information isn't trapped in someone's memory.
• Assertive & Clear Communicator: Excellent written and verbal communication skills, comfortable respectfully pushing vendors and team members for answers.
• Composure & Feedback: Able to operate calmly when plans change, think several steps ahead without constant supervision, and take feedback well to adjust quickly.
• You prefer waiting for someone to tell you the next step or frequently need reminders to follow up.
• You consider sending an email the same thing as completing a task.
• You are uncomfortable holding vendors accountable or get overwhelmed when managing many simultaneous projects.
• You are great at starting projects but lose interest in the final 10% required to fully finish them.
• THIS ROLE COULD BE PERFECT FOR YOU IF:
• People describe you as the person who gets things done and you love turning chaos into a system.
• You get satisfaction from crossing the final item off the list and notice things that others miss.
• When someone gives you a problem, your default instinct is: "I'll figure it out."
• WHO OVERSEES YOU: This role reports directly to the Principal / Founder.
• WHERE IT ALL GOES DOWN: This is a full-time, primarily in-person position located in the Los Angeles Area, CA.
• WHEN THE MAGIC HAPPENS: This is a full-time position requiring flexibility to support operational needs as they arise. Specific hours will be discussed during the interview process.
• WHY YOU SHOULD JOIN US: Get to know Dhar Mann Studios and explore our culture: https://www.dharmann.com/career

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