Job description

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role As a Sr. Solutions Architect, CMDB at Presidio, you will lead the design, implementation, optimization, governance, and remediation of ServiceNow CMDB and CSDM solutions for enterprise clients. You will serve as a strategic advisor for customers, helping them establish scalable data models, improve CMDB data quality, mature CSDM adoption, and connect configuration data to measurable business outcomes. This position requires deep hands-on ServiceNow CMDB expertise, strong command of CSDM and ServiceNow Data Foundations, and a proven ability to lead workshops, guide technical teams, and mentor less experienced architects. Travel Requirements: This is a remote role within the Continental United States and will require 10% travel. Responsibilities include: Leadership & Strategy: • Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class CMDB and CSDM solutions. • Serve as a senior ServiceNow CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality across customer engagements. • Develop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data governance. • Support and influence the architectural direction of products, projects, and the CMDB Center of Excellence, with a focus on measurable business outcomes and scalable delivery. • Review and refine statements of work, estimates, and solution approaches to ensure alignment with customer objectives and value-based deliverables. Customer Engagement: • Lead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support, ensuring technical, process, governance, and business requirements are addressed. • Guide customers through CMDB maturity assessment, CSDM roadmap development, service awareness, data ownership, and adoption of sustainable governance practices. • Translate complex customer requirements into actionable architecture, technical designs, data models, user stories, and implementation plans. • Field complex and difficult questions related to CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources. • Lead executive and practitioner-level demos, design reviews, readouts, and roadmap presentations that connect CMDB and CSDM capabilities to customer outcomes. Technical Leadership: • Architect scalable ServiceNow CMDB solutions aligned to CSDM, customer-specific operating models, and ServiceNow best practices. • Design CMDB data models, CI class structures, relationship models, service models, data ownership processes, and governance controls. • Define integration, identification, reconciliation, normalization, and remediation approaches that improve data quality and reduce duplicate or conflicting CI data. • Drive CMDB integration with key business processes including Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management. • Develop measurable and repeatable processes for CMDB data remediation, data certification, health reporting, exception management, and continuous improvement. • Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls to ensure deliverables meet company standards. Mentorship & Collaboration: • Actively mentor Associate and Staff Solution Architects, providing practical guidance on CMDB architecture, CSDM strategy, technical design, and customer communication. • Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams to ensure smooth implementation of architectural solutions. • Provide leadership during project escalations, risk reviews, and technical decision-making where CMDB, CSDM, or data governance issues may impact delivery success. • Participate in technical interviews for potential new hires, helping ensure the team continues to grow with top CMDB and CSDM talent. Certifications & Continuous Learning: • Maintain a high level of technical proficiency, achieving and maintaining certifications in ServiceNow CMDB, CSDM, Data Foundations, and other relevant platform areas. • Stay current on ServiceNow releases, CSDM updates, CMDB Health capabilities, Discovery, Service Graph Connector patterns, ITOM/ITAM dependencies, and industry best practices. Required Skills and Professional Experience: • Minimum of 5-8 year's proven experience leading ServiceNow CMDB architecture, implementation, optimization, and remediation for enterprise-scale customers. • Deep hands-on experience with ServiceNow CSDM, ServiceNow Data Foundations, CMDB Health, CI class hierarchy, relationship modeling, and service-oriented data design. • Strong understanding of IRE concepts, identification rules, reconciliation strategies, duplicate remediation, data normalization, and authoritative source strategy. • Experience integrating CMDB data with ITSM, ITAM, ITOM, Change, Incident, Problem, Asset, Service Mapping, reporting, and operational processes. • Track record of successfully guiding customers through complex technical questions, data quality challenges, CSDM adoption, and CMDB maturity improvements. • Experience leading workshops, technical design sessions, executive readouts, peer reviews, unit testing, and customer presentations. • Expertise in ServiceNow CMDB, CSDM, Data Foundations, CMDB Health, Discovery concepts, data governance, and platform architecture. • Ability to develop and maintain complex technical designs, data models, integration strategies, testing approaches, and remediation plans. • Strong understanding of ServiceNow best practices, delivery methodologies, agile execution, and enterprise architecture principles. • Excellent problem-solving, leadership, facilitation, and communication skills, including the ability to simplify complex CMDB and CSDM concepts for technical and business audiences. • Ability to mentor and guide junior team members in both technical and professional growth. Required Certifications: • ServiceNow Certified System Administrator required or equivalent hands-on platform expertise. • ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) required or strongly preferred. • At least two ServiceNow Certified Implementation Specialist certifications from SNow Learning or equivalent professional experience. • Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies are a plus. Preferred Qualifications and Professional Experience: • Experience leading or contributing to a CMDB Center of Excellence, governance board, or enterprise configuration management program. • Experience creating repeatable CMDB/CSDM implementation methodologies, delivery accelerators, standards, documentation, and internal intellectual property. • Experience with ServiceNow domain separation, large-scale data remediation, multi-source CMDB environments, and complex integration landscapes. • Experience with Service Mapping, tag-based service modeling, AIOps, Discovery, ITAM, HAM, SAM, or other ServiceNow capabilities that depend on high-quality CMDB data. • Experience supporting pre-sales scoping, solutioning, SOW review, estimate validation, and executive-level customer advisory conversations. • Proven ability to drive product development, delivery quality, and strategic initiatives in a technology-focused services organization. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: eeoc.gov Presidio EEO Policy Statement is available here: presidio.com Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to recruitment@presidio.com and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-PH1

Requirements

Must-haves

Presidio, Where Teamwork and Innovation Shape the Future
This is a remote role within the Continental United States and will require 10% travel.
Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class CMDB and CSDM solutions.
Serve as a senior ServiceNow CMDB and CSDM subject matter expert, shaping architecture, governance, remediation strategy, and delivery quality across customer engagements.
Develop and maintain repeatable methodologies, accelerators, and service offerings for CMDB implementation, CMDB remediation, CSDM adoption, and data governance.
Support and influence the architectural direction of products, projects, and the CMDB Center of Excellence, with a focus on measurable business outcomes and scalable delivery.
Review and refine statements of work, estimates, and solution approaches to ensure alignment with customer objectives and value-based deliverables.
Lead CMDB, CSDM, and ServiceNow Data Foundations workshops with BPC support, ensuring technical, process, governance, and business requirements are addressed.
Guide customers through CMDB maturity assessment, CSDM roadmap development, service awareness, data ownership, and adoption of sustainable governance practices.
Translate complex customer requirements into actionable architecture, technical designs, data models, user stories, and implementation plans.
Field complex and difficult questions related to CMDB health, data quality, class models, CI relationships, duplicate remediation, IRE behavior, and authoritative data sources.
Lead executive and practitioner-level demos, design reviews, readouts, and roadmap presentations that connect CMDB and CSDM capabilities to customer outcomes.
Architect scalable ServiceNow CMDB solutions aligned to CSDM, customer-specific operating models, and ServiceNow best practices.
Design CMDB data models, CI class structures, relationship models, service models, data ownership processes, and governance controls.
Define integration, identification, reconciliation, normalization, and remediation approaches that improve data quality and reduce duplicate or conflicting CI data.
Drive CMDB integration with key business processes including Change, Incident, Problem, Asset, ITOM, ITAM, Service Mapping, AIOps, reporting, and operational risk management.
Develop measurable and repeatable processes for CMDB data remediation, data certification, health reporting, exception management, and continuous improvement.
Oversee technical reviews, peer reviews, unit testing, UAT support, and solution quality controls to ensure deliverables meet company standards.
Actively mentor Associate and Staff Solution Architects, providing practical guidance on CMDB architecture, CSDM strategy, technical design, and customer communication.
Collaborate with BPCs, PMs, technical consultants, sales, and cross-functional delivery teams to ensure smooth implementation of architectural solutions.
Provide leadership during project escalations, risk reviews, and technical decision-making where CMDB, CSDM, or data governance issues may impact delivery success.

Nice-to-haves

ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) required or strongly preferred.
Additional certifications in ITSM, HAM, ITOM, Discovery, Service Mapping, ITIL, Agile, or related technologies are a plus.
Preferred Qualifications and Professional Experience:

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