Job description

Operations Manager (Practice Manager) | Maryland Join our team at SOL Mental Health ! We’re redefining what’s possible in mental health care—starting with  you . Compensation & Benefits $75,000 - $90,000 (Base + Bonus) Medical, dental, vision, FSA and HSA 401(k) with match PTO + 10 paid holidays Employee Assistance Program (EAP) Short & long-term disability Life insurance What You Bring 3+ years of experience in healthcare practice management  Bachelor's degree strongly preferred; healthcare administration background preferred  Demonstrated success in team leadership and development  Strong organizational and communication skills  Proven ability to manage financial and operational metrics  Experience with healthcare electronic health records, practice management, and scheduling systems  Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times What You’ll Do The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.  Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers. Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance Lead practice-level financial and operational performance, including budget management and use of data to drive decisions Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration Our Culture How we show up for each other and our patients: We Lead with Heart   We Look for the Good   We Strengthen Each Other   We Strive for Excellence   We Break New Ground    Commitment to Inclusion We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported. Apply today and help shape the future of mental health care.

Requirements

Must-haves

Operations Manager (Practice Manager) | Maryland
Join our team at SOL Mental Health !
Compensation & Benefits
Medical, dental, vision, FSA and HSA
PTO + 10 paid holidays
Short & long-term disability
3+ years of experience in healthcare practice management
Demonstrated success in team leadership and development
Strong organizational and communication skills
Proven ability to manage financial and operational metrics
Experience with healthcare electronic health records, practice management, and scheduling systems
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times
What You’ll Do
Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.
Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges
Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle
Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes
Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates
Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance
Lead practice-level financial and operational performance, including budget management and use of data to drive decisions
Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management
Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Nice-to-haves

$75,000 - $90,000 (Base + Bonus)
Bachelor's degree strongly preferred; healthcare administration background preferred

Application prep

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Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto