ITSM Operations Analyst - IT - Full Time
Solutionhealth· Hospital & Health Care· Sep 3, 2026 · 2mo ago
Remote NH
Remote
Full-time
Senior
$99K–$125K est.
5+ years exp
Job description
Come work at the best place to give and receive care!
Job Description:
Who We Are:
SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It s an exciting time at SolutionHealth as we continue to advance our technology platforms.
About the Job:
The IT Communications & Value Analyst supports the transparency, communication, and value realization of Information Technology services and initiatives. This role produces clear, consistent, and actionable insights that connect IT work to organizational priorities, service performance, and measurable outcomes. Reporting to the Senior Manager, ITSM Process & Innovation, this role functions as a centralized coordination and enablement resource for IT communications, reporting, and data-driven transparency. The Analyst supports consistent visibility into IT work, including initiatives, operational activities, and service performance, ensuring stakeholders have timely, accurate information to support decision-making and alignment.
What You’ll Do:
Develop, prepare, and deliver executive-level presentations, reports, and data packets in multiple formats (e.g., dashboards, written summaries, presentations) to support leadership decision-making
Collect, analyze, and synthesize data from multiple IT systems and sources, including ITSM tools, to produce accurate, timely, and actionable insights
Translate complex technical, operational, and performance information into clear, structured, and understandable communication for diverse audiences, including executive leadership, clinical stakeholders, and operational teams
And more.
Who You Are:
Education: Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required
Licensure/certification: ITIL Foundation Certification within 6 months of hire and Epic certification(s) in one or more application modules, Required
Experience: Minimum of 5 years of experience in healthcare IT environments with significant exposure to Epic EHR/Environments, Required
Why You’ll Love Us:
Health, dental, prescription, and vision coverage for full-time & part-time employees
Short-term disability, long-term disability, and life insurance coverage
Competitive pay
Tuition Reimbursement
403(b) Retirement Savings Plan
And more !
Work Shift:
M-F 8-5
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
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Benefits
Benefits detected in the listing.
Dental
Vision