Job description

Who You’ll Work With As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies. Title: Enterprise - Senior ServiceNow ITOM Architect What You'll Do: As a Senior ITOM Architect, you will serve as a subject matter expert and thought leader for ServiceNow IT Operations Management (ITOM) engagements and pre-sales activities, spanning Discovery, Service Mapping, Event Management, and cloud governance. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence. Your primary responsibility is solution architecture and delivery leadership, paired with advisory work and presales solutions consulting. You will assess the current-state maturity of client ServiceNow platforms, shape and recommend a future state, run gap analysis, build multi-phase roadmaps, and estimate the level of effort required to move clients from where they are to where they want to be. Your advisory focus is ITOM, with the flexibility to advise across peripheral areas of the platform. That said, this is also a techno-functional role. You bring enough process depth to cover for the business process consultant when an engagement calls for it, and enough commercial judgment to support engagement management periodically on scope, estimation, staffing, and delivery planning. • Lead ServiceNow ITOM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts • Architect end-to-end ITOM solutions including infrastructure and cloud discovery, service mapping, event and alert correlation, health log analytics, proactive incident avoidance, and CMDB identification and reconciliation • Develop comprehensive solution design documents and roadmaps from complex infrastructure, discovery, monitoring, and data quality requirements • Partner with clients using a future-focused mindset to understand their infrastructure estate, hybrid and multi-cloud footprint, monitoring tool sprawl, and availability goals, aligning ServiceNow capabilities to measurable improvements in service uptime and alert noise reduction • Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts • Architect ITOM operating models, CMDB data governance frameworks, discovery and data source precedence strategies, event correlation and noise reduction methodologies, and service mapping approaches • Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns • Advise executive stakeholders on service availability posture, monitoring tool rationalization, CMDB data quality, automation opportunities, and IT operations maturity • Flex into business process consultant work on an as-needed basis, running discovery and design sessions, eliciting requirements, and writing epics, user stories, and acceptance criteria when an engagement calls for it • Support engagement management periodically, contributing to scope definition, estimation, staffing plans, risk and dependency management, and delivery planning alongside the engagement lead • Mentor teammates on ITOM platform best practices including Discovery patterns and MID Server design, Service Mapping, Event Management and alert rules, CMDB identification and reconciliation, and integration architecture • Conduct current-state maturity assessments of client ServiceNow platforms, benchmarking ITOM capability, CMDB health, process adoption, and technical debt against leading practice • Define and recommend future-state platform architectures and ITOM target operating models, then run structured gap analysis between current and future state • Build phased transformation roadmaps that sequence ITOM capability delivery against client priorities, dependencies, risk tolerance, and funding cycles • Estimate level of effort, duration, and resourcing for transition and transformation programs, translating roadmap phases into defensible scope and investment cases • Advise beyond core ITOM into peripheral platform areas including ITSM, ITAM, SecOps, Enterprise Architecture, and Data Foundations where client outcomes depend on them • Lead presales solutions consulting, partnering with sales and account teams on opportunity shaping, client discovery, solution demonstrations, oral presentations, and proposal defense • Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content, implementation approaches, and value propositions • Contribute to practice development through delivery accelerators, thought leadership, industry insights, and ITOM-focused client offerings • Collaborate across ServiceNow ITOM and adjacent workflows including IT Service Management, IT Asset Management, Security Operations, Enterprise Architecture, AI, and Data Foundations to deliver integrated platform solutions What You'll Bring: You are a seasoned IT Operations Management practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations. You lead from the architecture seat, you are credible in front of a client executive during an advisory assessment or a presales pursuit, and you are equally comfortable stepping into process work or helping steer an engagement when the team needs it. • 7+ years of hands-on ServiceNow ITOM design and delivery experience, with deep expertise across IT Operations Management, Discovery, Service Mapping, Event Management, or Cloud Provisioning and Governance • Proven ability to deliver complex implementations with multiple stakeholders, recommending and executing solutions that drive measurable business value, adoption, and organizational alignment • Passion for leveraging ServiceNow ITOM to streamline infrastructure and operations, improve operations engineer and service owner experiences, and bring visibility and control to service health across hybrid and multi-cloud estates • Ability to communicate and build relationships at all levels of an organization, from infrastructure and operations leads and platform teams to VP of Infrastructure, CIO, and C-suite executives, translating infrastructure, availability, and data quality concepts for both technical and non-technical audiences • Strong consultative approach with the ability to assess ITOM and CMDB maturity, define roadmaps, manage client expectations, and deliver on tight schedules with high attention to detail • Experience leading solution design across infrastructure and cloud discovery, service mapping, event and alert correlation, health log analytics, proactive incident avoidance, and CMDB identification and reconciliation • Enough process and functional fluency across infrastructure operations, event and alert handling, and CMDB data governance to run a requirements or design workshop and cover for the business process consultant when needed • Commercial and delivery judgment sufficient to support engagement management periodically, including estimation, scope and change control, staffing models, and risk management • Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles • Advisory consulting experience with an ITOM focus and the flexibility to engage on peripheral areas of the ServiceNow platform, advising clients on capability strategy rather than implementation alone • Proven experience assessing current-state platform maturity, defining future-state architecture, performing gap analysis, and producing phased transformation roadmaps clients can fund and execute • Ability to estimate level of effort for transition and transformation programs, sizing scope, duration, and resourcing with enough rigor to support investment decisions and contracting • Presales solutions consulting experience, including opportunity qualification, solution shaping, estimation, demonstrations, and oral presentations in competitive pursuits • Experience facilitating executive workshops focused on discovery strategy, CMDB governance, event and noise reduction planning, and service mapping prioritization Qualifications: • At least 15 full-lifecycle ServiceNow ITOM implementations in the role of technical lead, solution architect, or enterprise architect • Experience leading at least two ServiceNow advisory engagements such as maturity assessments, platform roadmaps, or transformation strategy work • Demonstrated contribution to winning presales pursuits as the solution lead or architect of record Required Certifications: • Certified System Administrator (CSA) • Certified Application Developer (CAD) • CIS in an ITOM discipline: CIS – Discovery, CIS – Service Mapping (CIS-SM), or CIS – Event Management (CIS-EM) Strongly preferred: • CIS – Data Foundations (CIS-DF) • Suite Certification – IT Operations Management Visibility • CIS – IT Service Management (CIS-ITSM) • Certified Technical Architect (CTA) Platform & Integration Expertise: • Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, Workspace and UI Builder configuration, scoped applications, and Reporting/Performance Analytics) • Deep CMDB, CSDM, and Discovery foundation knowledge, including CI class design, identification and reconciliation rules, and data source precedence • Experience integrating ServiceNow ITOM with monitoring and observability platforms (Splunk, Datadog, SolarWinds, Dynatrace), public cloud providers (AWS, Azure, GCP), Kubernetes, and enterprise network management tools • Excellent verbal and written communication skills with strong executive presence • Experience leading executive stakeholder discussions, business case development, and value/ROI modeling • Bachelor’s degree or equivalent combination of education and professional experience preferred About Us Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: East Bay, San Francisco, Silicon Valley: Senior Principal: $222,000-$271,000 San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Senior Principal: $204,000-$249,000 All other locations: Senior Principal: $187,000-$228,000 In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until October 30th or until the position is filled. We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. EEO and Accommodations Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team or contact accomodationrequest@slalom.com if you require accommodations during the interview process. Locations: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Detroit, MI; East Bay, CA; Hartford, CT; Houston, TX; Indianapolis, IN; Los Angeles, CA; Miami, FL; Minneapolis, MN; Nashville, TN; New York, NY; Orange County, CA; Philadelphia, PA; Phoenix, AZ; Portland, OR; Raleigh, NC; Sacramento, CA; Salt Lake City, UT; San Antonio, TX; San Diego, CA; San Francisco, CA; Seattle, WA; Silicon Valley, CA; St. Louis, MO; Tampa, FL; Washington, DC

Requirements

Must-haves

Who You’ll Work With
Title: Enterprise - Senior ServiceNow ITOM Architect
Lead ServiceNow ITOM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts
Develop comprehensive solution design documents and roadmaps from complex infrastructure, discovery, monitoring, and data quality requirements
Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts
Architect ITOM operating models, CMDB data governance frameworks, discovery and data source precedence strategies, event correlation and noise reduction methodologies, and service mapping approaches
Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns
Advise executive stakeholders on service availability posture, monitoring tool rationalization, CMDB data quality, automation opportunities, and IT operations maturity
Flex into business process consultant work on an as-needed basis, running discovery and design sessions, eliciting requirements, and writing epics, user stories, and acceptance criteria when an engagement calls for it
Support engagement management periodically, contributing to scope definition, estimation, staffing plans, risk and dependency management, and delivery planning alongside the engagement lead
Mentor teammates on ITOM platform best practices including Discovery patterns and MID Server design, Service Mapping, Event Management and alert rules, CMDB identification and reconciliation, and integration architecture
Conduct current-state maturity assessments of client ServiceNow platforms, benchmarking ITOM capability, CMDB health, process adoption, and technical debt against leading practice
Define and recommend future-state platform architectures and ITOM target operating models, then run structured gap analysis between current and future state
Build phased transformation roadmaps that sequence ITOM capability delivery against client priorities, dependencies, risk tolerance, and funding cycles
Estimate level of effort, duration, and resourcing for transition and transformation programs, translating roadmap phases into defensible scope and investment cases
Advise beyond core ITOM into peripheral platform areas including ITSM, ITAM, SecOps, Enterprise Architecture, and Data Foundations where client outcomes depend on them
Lead presales solutions consulting, partnering with sales and account teams on opportunity shaping, client discovery, solution demonstrations, oral presentations, and proposal defense
Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content, implementation approaches, and value propositions
Contribute to practice development through delivery accelerators, thought leadership, industry insights, and ITOM-focused client offerings
7+ years of hands-on ServiceNow ITOM design and delivery experience, with deep expertise across IT Operations Management, Discovery, Service Mapping, Event Management, or Cloud Provisioning and Governance
Proven ability to deliver complex implementations with multiple stakeholders, recommending and executing solutions that drive measurable business value, adoption, and organizational alignment
Strong consultative approach with the ability to assess ITOM and CMDB maturity, define roadmaps, manage client expectations, and deliver on tight schedules with high attention to detail
Experience leading solution design across infrastructure and cloud discovery, service mapping, event and alert correlation, health log analytics, proactive incident avoidance, and CMDB identification and reconciliation

Nice-to-haves

Bachelor’s degree or equivalent combination of education and professional experience preferred

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Platform: slalom
Effort: medium

Benefits

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Dental

Vision

401(K)

Parental Leave