Job description

About the Team The TikTok Shop US Operations team is responsible for building a scalable and data-driven fulfillment network to support the continued growth of TikTok Shop in the U.S. The team works closely with fulfillment centers (FCs), third-party logistics providers (3PLs), Product, and Supply Chain teams to monitor operational performance, identify risks, and continuously improve fulfillment quality and efficiency. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Support the development and optimization of hourly-level monitoring systems for 3PL fulfillment operations, tracking operational progress and identifying potential risks and bottlenecks across FCs. - Analyze fulfillment quality metrics, including missing, damaged, and wrong orders, and assist with root cause analysis and improvement tracking. - Analyze historical operational data to identify capacity and performance risks and support readiness planning for peak seasons such as BFCM. - Assist in developing operational dashboards and proactive alert mechanisms across capacity, quality, backlog, and SLA performance. - Support data analysis and operational validation for new processes, SOPs, and system launches across the FC network. - Prepare daily and weekly operational reports, exception analyses, and data insights to support regional operations and business reviews. - Collaborate with Operations, 3PL partners, Product, and other cross-functional teams to translate data findings into actionable operational improvements. Minimum Qualifications - Currently pursuing a Bachelor's degree in Data Science, Business Analytics, Statistics, Supply Chain, Industrial Engineering, Computer Science, or a related field. - Strong analytical and problem-solving skills with proficiency in SQL and/or Python. - Experience with data visualization or BI tools such as Tableau or Power BI. - Able to analyze complex datasets, identify trends and anomalies, and clearly communicate findings. - Strong communication skills and ability to work effectively with cross-functional teams. - Able to commit to an internship period of no less than 3 months. Preferred Qualifications - Previous internship or project experience in e-commerce, fulfillment, logistics, supply chain, or warehouse operations. - Familiarity with WMS systems and inbound, inventory, and outbound warehouse workflows. - Experience building dashboards, automated reports, or operational monitoring tools. - Interest in operational analytics, process improvement, and large-scale fulfillment networks - Able to work on-site for at least 5 full working days per week is preferred. By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: careers.tiktok.com

Requirements

Must-haves

About the Team
Applications are reviewed on a rolling basis, so we encourage you to apply early.
Support the development and optimization of hourly-level monitoring systems for 3PL fulfillment operations, tracking operational progress and identifying potential risks and bottlenecks across FCs.
Analyze fulfillment quality metrics, including missing, damaged, and wrong orders, and assist with root cause analysis and improvement tracking.
Analyze historical operational data to identify capacity and performance risks and support readiness planning for peak seasons such as BFCM.
Assist in developing operational dashboards and proactive alert mechanisms across capacity, quality, backlog, and SLA performance.
Support data analysis and operational validation for new processes, SOPs, and system launches across the FC network.
Prepare daily and weekly operational reports, exception analyses, and data insights to support regional operations and business reviews.
Collaborate with Operations, 3PL partners, Product, and other cross-functional teams to translate data findings into actionable operational improvements.
Currently pursuing a Bachelor's degree in Data Science, Business Analytics, Statistics, Supply Chain, Industrial Engineering, Computer Science, or a related field.
Strong analytical and problem-solving skills with proficiency in SQL and/or Python.
Experience with data visualization or BI tools such as Tableau or Power BI.
Able to analyze complex datasets, identify trends and anomalies, and clearly communicate findings.
Strong communication skills and ability to work effectively with cross-functional teams.
Able to commit to an internship period of no less than 3 months.

Nice-to-haves

Previous internship or project experience in e-commerce, fulfillment, logistics, supply chain, or warehouse operations.
Familiarity with WMS systems and inbound, inventory, and outbound warehouse workflows.
Experience building dashboards, automated reports, or operational monitoring tools.
Interest in operational analytics, process improvement, and large-scale fulfillment networks
Able to work on-site for at least 5 full working days per week is preferred.
By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

Application prep

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Keywords to mirror

sqlpython

Platform: tiktok
Effort: medium