Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance. This position within Offers & Rewards Integration will manage high-profile portfolio conversions requiring collaboration across multiple operational areas to deliver seamless customer and business transitions. In partnership with conversion leadership and key stakeholders, this role drives the planning, governance, execution, and implementation of complex programs while maintaining operational readiness and minimizing disruptions. This role will also lead other Co-Brand partner initiatives, including offer management and execution, in response to evolving business priorities. The Program Conversion Manager partners with Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, Finance, and other stakeholders to develop and execute conversion strategies. The role aligns teams on goals and timelines, builds consensus, influences decisions, manages cross-functional dependencies, and ensures risks are mitigated through effective controls and governance. Success in this position requires strong program management and operational expertise, along with the ability to influence critical partners to achieve the desired outcomes. Responsibilities include coordinating workstreams, facilitating governance routines, escalating risks, engaging stakeholders, and keeping conversion activities on track. The ideal candidate is highly organized, detail-oriented, adaptable, and skilled in communication and negotiation, with a strong understanding of consumer products and operational processes. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Responsibilities: • Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance • Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit • Identifies business trends based on economic and portfolio conditions and communicates findings to senior management • Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work • Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions • Lead complex portfolio conversion programs and strategic co-brand initiatives involving multiple business units and operational functions. • Develop and execute conversion strategies that support successful customer, product, platform, or portfolio transitions while ensuring operational readiness and minimizing customer disruption. • Build strong partnerships across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, and Finance to drive alignment and achieve program objectives. • Identify cross-functional dependencies, proactively manage risks, and develop practical solutions to keep initiatives on track. • Support co-brand partner initiatives, including offer management and execution, in response to evolving business priorities. • Drive successful implementation of conversion and integration activities while maintaining strong operational controls and customer experience outcomes. Required Qualifications: • Knowledge of the Consumer Card Product and its operational components, applications, and end-to-end processes. • Experience leading portfolio conversion, acquisition integration, platform migration, or large-scale customer conversion initiatives. • Strong analytical and strategic thinking skills, with the ability to translate complex business requirements into actionable plans. • Knowledge of consumer banking products and servicing operations. Desired Qualifications: • Experience leading complex, high-profile programs involving multiple business units and operational functions. • Demonstrated ability to influence and drive alignment across cross-functional teams and senior stakeholders without direct authority. • Experience developing and executing operational readiness, implementation, and change-management plans for large-scale initiatives • Demonstrated ability to identify and manage complex cross-functional dependencies, risks, and issues while developing practical solutions to keep initiatives on track. Skills: • Business Case Analysis • Fraud Management • Leadership Development • Measurement Effectiveness • Strategy Planning and Development • Analytical Thinking • Benchmarking • Business Process Analysis • Critical Thinking • Influence • Data Mining • Issue Management • Recruiting • Relationship Building Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544) Pay and benefits information Pay range $112,500.00 - $164,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Requirements

Must-haves

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy
Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work
Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
Lead complex portfolio conversion programs and strategic co-brand initiatives involving multiple business units and operational functions.
Develop and execute conversion strategies that support successful customer, product, platform, or portfolio transitions while ensuring operational readiness and minimizing customer disruption.
Build strong partnerships across Product, Operations, Technology, Risk, Legal, Compliance, Marketing, Servicing, and Finance to drive alignment and achieve program objectives.
Identify cross-functional dependencies, proactively manage risks, and develop practical solutions to keep initiatives on track.
Support co-brand partner initiatives, including offer management and execution, in response to evolving business priorities.
Drive successful implementation of conversion and integration activities while maintaining strong operational controls and customer experience outcomes.
Knowledge of the Consumer Card Product and its operational components, applications, and end-to-end processes.
Experience leading portfolio conversion, acquisition integration, platform migration, or large-scale customer conversion initiatives.
Strong analytical and strategic thinking skills, with the ability to translate complex business requirements into actionable plans.
Knowledge of consumer banking products and servicing operations.
Business Case Analysis
Fraud Management
Leadership Development

Nice-to-haves

Experience leading complex, high-profile programs involving multiple business units and operational functions.
Demonstrated ability to influence and drive alignment across cross-functional teams and senior stakeholders without direct authority.
Experience developing and executing operational readiness, implementation, and change-management plans for large-scale initiatives
Demonstrated ability to identify and manage complex cross-functional dependencies, risks, and issues while developing practical solutions to keep initiatives on track.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Paid Time Off

Wellness