Job description

• Monitor and maintain the health, availability, and performance of production banking applications using monitoring tools such as Datadog, Kibana, and Splunk. • Create and manage dashboards, alerts, log queries, and monitoring configurations to support proactive incident detection and production support activities • Troubleshoot application and system issues by analyzing Linux server logs, monitoring data, and SQL queries to identify root causes and implement corrective actions. • Support production batch processes, certificate renewals, operating system updates, and application deployments while ensuring minimal service disruption and compliance with change management procedures • Coordinate with Release Management, Infrastructure, Database Administration, Application Development teams to implement CAB-approved production changes and system enhancements • Support and maintain applications running on OpenShift Container Platform as well as legacy application environments to ensure high availability, scalability, and operational stability. • Validate application functionality, system performance, and service availability before and after deployments, patches, and infrastructure changes • Investigate and resolve production incidents, service outages, and performance issues in accordance with established SLAs and operational procedures. • Develop and maintain operational documentation including standard operating procedures (SOPs), runbooks, troubleshooting guides, and incident resolution documentation. • Improve monitoring, automation, and operational efficiency by developing scripts, enhancing dashboards, and implementing process improvements to support reliable and zero-downtime production operations Minimum Education Requirement: This position requires minimum of Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.

Requirements

Must-haves

Monitor and maintain the health, availability, and performance of production banking applications using monitoring tools such as Datadog, Kibana, and Splunk.
Create and manage dashboards, alerts, log queries, and monitoring configurations to support proactive incident detection and production support activities
Troubleshoot application and system issues by analyzing Linux server logs, monitoring data, and SQL queries to identify root causes and implement corrective actions.
Support production batch processes, certificate renewals, operating system updates, and application deployments while ensuring minimal service disruption and compliance with change management procedures
Coordinate with Release Management, Infrastructure, Database Administration, Application Development teams to implement CAB-approved production changes and system enhancements
Support and maintain applications running on OpenShift Container Platform as well as legacy application environments to ensure high availability, scalability, and operational stability.
Validate application functionality, system performance, and service availability before and after deployments, patches, and infrastructure changes
Investigate and resolve production incidents, service outages, and performance issues in accordance with established SLAs and operational procedures.
Develop and maintain operational documentation including standard operating procedures (SOPs), runbooks, troubleshooting guides, and incident resolution documentation.
Improve monitoring, automation, and operational efficiency by developing scripts, enhancing dashboards, and implementing process improvements to support reliable and zero-downtime production operations

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: careers-browser
Effort: medium