Job description

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Network Onboarding Specialist to join our Network & Clinical Quality team. This role would be responsible for overseeing day-to-day 1099 and W2 onboarding workflows, partnering with the Network Onboarding Manager to streamline processes, support provider onboarding and maintenance, and assist the clinical team with W2 initiatives and enrollment reporting. We are looking for someone who is highly organized, collaborative, and solutions-oriented, with a passion for identifying improvements, troubleshooting operational challenges, and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Onboarding Support Oversee and support the day-to-day operations for both 1099 and W2 workflows. Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.). Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.). Learn, document, and execute all requirements related to onboarding. Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow. Onboarding Improvement Report on enrollment trends within the funnel. Identify areas of improvement, bugs and product gaps, and operational bottlenecks. Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist. Team Collaboration Be an active participant and problem solver in recurrent meetings. Performs other related duties as assigned. About You BA/BS degree preferred. 1 - 2 years of customer-facing experience required. Experience (or strong interest) in working in a fast-paced environment. Attention to detail. Benefits Comprehensive Medical, Dental and Vision plans Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $50,000 and $60,000/yr. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Requirements

Must-haves

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.
What You’ll Do
Onboarding Support
Oversee and support the day-to-day operations for both 1099 and W2 workflows.
Collaborate with Network Onboarding Manager to develop and implement streamlined workflows in the onboarding platforms (Fountain, Talkspace Admin/product, etc.).
Ensure efficient onboarding processes (smooth phase changes, contracting, etc.), guaranteeing smooth provider maintenance processes (providers' account changes, etc.).
Learn, document, and execute all requirements related to onboarding.
Support clinical team in W2 initiative to ensure smooth onboarding of new network clinicians through the flow.
Onboarding Improvement
Report on enrollment trends within the funnel.
Identify areas of improvement, bugs and product gaps, and operational bottlenecks.
Troubleshoot any bottlenecks and blockages in the flow/ reach out to stakeholders who can assist.
Team Collaboration
Be an active participant and problem solver in recurrent meetings.
Performs other related duties as assigned.
1 - 2 years of customer-facing experience required.
Experience (or strong interest) in working in a fast-paced environment.
Attention to detail.

Nice-to-haves

BA/BS degree preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Wellness