Job description

Who we are Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. About the role We’re looking for an IT Support Engineer to provide hands-on technical support across our offices and help keep Gatik’s IT systems running smoothly day to day. This person will support employees with hardware, software, networking, and workplace technology needs, while helping maintain a reliable and secure IT environment. This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools. This role is onsite 5 days/week at our Santa Clara, CA office! What you'll do Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology Set up and configure new hire equipment, user accounts, access permissions, and software Troubleshoot hardware, software, network, printer, and AV issues across the office Install, maintain, and repair computers, peripherals, and conference room equipment Support onboarding and offboarding, including device setup, account provisioning, and equipment collection Manage IT inventory, asset tracking, and equipment lifecycle needs Perform routine system, security, and connectivity checks Document support issues, resolutions, and internal IT processes Partner with vendors to resolve hardware, internet, networking, or office IT issues Support office infrastructure needs such as cabling, access points, and conference room setup What we're looking for 5+ years of experience in IT support, desktop support, or systems support Experience supporting Windows, macOS, and Linux systems in a production environment Experience with Google Workspace administration Experience supporting iOS and Android devices Strong troubleshooting skills across hardware, software, and basic networking issues Familiarity with Jira Service Management and Confluence Experience with printers, conference room AV systems, and workplace IT support Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting Hands-on experience with IT hardware, peripherals, and office equipment Experience with UniFi, Meraki, Fortinet, or similar networking tools is a plus Basic scripting skills in Python, Bash, or PowerShell are a plus Salary Range- $120,000- $170,000 More about Gatik Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability. We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations. Visit us at Gatik for more company information and Careers at Gatik for more open roles. Notable News Bloomberg: Autonomous Trucking Firm Gatik Inks Contracts Worth $600 Million Forbes: Hundreds’ Of Gatik Robot Delivery Trucks Headed For U.S. Roads Forbes: Gatik And Loblaw Announce Largest Commercial Deployment Of AV Trucks Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny Taking care of our team At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility. We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. E-Verify Notice: By submitting your application, you acknowledge that Gatik participates in the U.S. Department of Homeland Security E-Verify program

Requirements

Must-haves

This role is onsite 5 days/week at our Santa Clara, CA office!
Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
Set up and configure new hire equipment, user accounts, access permissions, and software
Troubleshoot hardware, software, network, printer, and AV issues across the office
Install, maintain, and repair computers, peripherals, and conference room equipment
Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
Manage IT inventory, asset tracking, and equipment lifecycle needs
Perform routine system, security, and connectivity checks
Document support issues, resolutions, and internal IT processes
Partner with vendors to resolve hardware, internet, networking, or office IT issues
Support office infrastructure needs such as cabling, access points, and conference room setup
5+ years of experience in IT support, desktop support, or systems support
Experience supporting Windows, macOS, and Linux systems in a production environment
Experience with Google Workspace administration
Experience supporting iOS and Android devices
Strong troubleshooting skills across hardware, software, and basic networking issues
Familiarity with Jira Service Management and Confluence
Experience with printers, conference room AV systems, and workplace IT support
Solid understanding of networking basics such as DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Hands-on experience with IT hardware, peripherals, and office equipment
More about Gatik
Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Nice-to-haves

Experience with UniFi, Meraki, Fortinet, or similar networking tools is a plus
Basic scripting skills in Python, Bash, or PowerShell are a plus

Application prep

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Keywords to mirror

jirapythonaigo

Platform: greenhouse
Effort: quick

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