Job description

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: job-boards.greenhouse.io . JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication. We're looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments. In this role you will: Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks Assist with contract expiration monitoring and post-trade allocation support Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time Support strategic projects and take on additional responsibilities as needed Maintain a high level of accuracy while multitasking in a high-pressure environment What you'll need: Bachelor's degree in Finance or related field (preferred) Strong technical aptitude and ability to troubleshoot client-side software/computer issues Excellent written and verbal communication skills Comfortable learning and working with proprietary trading software Highly organized and detail-oriented with a proactive mindset Strong team player with a positive attitude and eagerness to learn Willingness to work alternate shifts as needed Flexibility to work mid or overnight shifts, including holidays, as needed Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch) Availability to support weekend coverage as needed Bonus points for: Passion for financial markets and trading Prior experience in a trading operations or trade support role Knowledge of CQG trading platform Advanced Excel skills and proficiency with Microsoft Office Suite Compensation: The salary range for this role will be up to $60,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. All offered compensation will be based on assessed experience and is subject to change at the offer stage. Location: This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Remote: This is a 4x10 weekend-inclusive role supporting our 24/7 trading operations. The regularly scheduled shift is Saturday through Tuesday, 8:00 AM – 6:30 PM Central. During the initial training period, you'll work standard business hours (Monday through Friday), then transition to the Saturday–Tuesday schedule once training is complete. For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 20 additional flex remote days annually 5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: Generous PTO 7 Paid Holidays Annually + 5 Conditional Holidays Annually 1 Service Day Annually 401k with 3.5% Company Match Paid Parental Bonding Leave Health, Vision, Dental Coverage Life and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Requirements

Must-haves

JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD
Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
Assist with contract expiration monitoring and post-trade allocation support
Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
Support strategic projects and take on additional responsibilities as needed
Maintain a high level of accuracy while multitasking in a high-pressure environment
Strong technical aptitude and ability to troubleshoot client-side software/computer issues
Excellent written and verbal communication skills
Comfortable learning and working with proprietary trading software
Highly organized and detail-oriented with a proactive mindset
Strong team player with a positive attitude and eagerness to learn
Willingness to work alternate shifts as needed
Flexibility to work mid or overnight shifts, including holidays, as needed
Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
Availability to support weekend coverage as needed
Passion for financial markets and trading
Prior experience in a trading operations or trade support role
Knowledge of CQG trading platform
Advanced Excel skills and proficiency with Microsoft Office Suite
For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

Nice-to-haves

Bachelor's degree in Finance or related field (preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off

Professional Development