Job description

IT Support Technician Location: Miamisburg, OH (Onsite) About Accelevation Accelevation (Nasdaq: ACCV) designs, manufactures and installs mission-critical infrastructure powering the world's most advanced technologies. Our vertically integrated model combines U.S.-based manufacturing and nationwide field capabilities to deliver innovative solutions at speed and scale. Our people are at the heart of everything we do. Driven by a culture of ownership, speed and fearless innovation, we're building meaningful careers and ensuring our employees share in the value they help create. Your Impact As an IT Support Technician, you will help deliver a secure, reliable, and modern technology experience for employees across Accelevation. You will support the devices, applications, collaboration tools, and workplace technologies employees rely on every day while helping ensure endpoints remain secure, compliant, and productive. This is an early-career technology role with hands-on exposure to endpoint management, Windows 11, Microsoft Intune, application deployment, collaboration technologies, and endpoint automation. You'll work across the employee technology lifecycle while building the technical foundation to grow within Accelevation's IT organization. Your Day-to-Day Responsibilities • Support administration and day-to-day operations of Microsoft Intune and other endpoint management platforms • Provision and configure Windows 11 devices using established deployment standards and procedures • Assist with application packaging, testing, deployment, and ongoing maintenance • Apply and monitor endpoint security baselines, configuration standards, and compliance policies • Monitor endpoint health and compliance and troubleshoot or escalate exceptions as appropriate • Support Microsoft Teams Rooms, conference rooms, and related workplace technologies • Provide end-user support for Microsoft Teams, OneDrive, and other collaboration and productivity services • Support hardware lifecycle activities including device provisioning, deployment, replacement, recovery, and inventory management • Assist with endpoint automation and self-service initiatives that improve the employee technology experience • Troubleshoot endpoint hardware, software, configuration, and connectivity issues • Maintain technical documentation, knowledge articles, endpoint standards, and standard operating procedures • Partner with other IT teams to resolve issues and continuously improve end-user technology services Qualifications • 0–3 years of experience in end-user computing, desktop support, endpoint administration, IT support, or a related area • Working knowledge of Microsoft Intune or a similar endpoint management platform • Working knowledge of Windows 11 configuration, deployment, and troubleshooting • Experience installing, testing, supporting, or deploying business applications • Familiarity with Microsoft Teams, OneDrive, and Microsoft 365 collaboration technologies • Strong technical troubleshooting and problem-solving skills • Strong customer service mindset with the ability to communicate effectively with employees at varying levels of technical expertise • Strong organizational skills and attention to detail • Ability to follow established technology, security, and documentation standards • Ability to work effectively independently and within a collaborative IT team Preferred Certifications • Microsoft Endpoint Administrator certification • Microsoft Modern Desktop or related Microsoft endpoint certification Benefits • Paid time off • 401(k) retirement plan with company match • Comprehensive health, dental, and vision insurance • Collaborative, high-energy workplace • Hands-on experience with modern Microsoft endpoint technologies • Professional development and career growth opportunities within a rapidly expanding organization Our Core Values • Safety - We proactively protect our people and environment • Inclusion - We respect and appreciate diverse perspectives and backgrounds • Speed - We move fast, act decisively, and stay agile • Innovation - We challenge assumptions and simplify processes • Judgment - We make sound decisions with the business in mind • Accountability - We take ownership and deliver results Physical Demands and Work Environment This position is primarily performed in an office environment with regular movement throughout company workspaces to support employees, devices, conference rooms, and workplace technologies. Occasional access to manufacturing or production areas may be required to provide technology support. Physical requirements include prolonged periods of computer work as well as standing, walking, bending, reaching, and frequent use of hands while configuring and troubleshooting technology equipment. Employees may occasionally lift, carry, install, or relocate computers, monitors, peripherals, and other IT equipment weighing up to 50 pounds. The work environment generally has moderate noise levels. Appropriate personal protective equipment (PPE) may be required when entering designated manufacturing or production areas. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job Application Notice Accelevation LLC does not ask for payment or sensitive personal details, such as bank account or Social Security numbers, during the job application process. If you're unsure about a job posting, apply directly through Accelevation's official careers site to stay safe. Equal Opportunity Employer Accelevation LLC is an equal opportunity employer. Inclusion is one of our core values. We build teams that celebrate and embrace diversity, fostering a culture of respect for all. As part of our pre-hire process, we may conduct a background check and use E-Verify to confirm employment eligibility.

Requirements

Must-haves

IT Support Technician
Location: Miamisburg, OH (Onsite)
Your Day-to-Day Responsibilities
Support administration and day-to-day operations of Microsoft Intune and other endpoint management platforms
Provision and configure Windows 11 devices using established deployment standards and procedures
Assist with application packaging, testing, deployment, and ongoing maintenance
Apply and monitor endpoint security baselines, configuration standards, and compliance policies
Monitor endpoint health and compliance and troubleshoot or escalate exceptions as appropriate
Support Microsoft Teams Rooms, conference rooms, and related workplace technologies
Provide end-user support for Microsoft Teams, OneDrive, and other collaboration and productivity services
Support hardware lifecycle activities including device provisioning, deployment, replacement, recovery, and inventory management
Assist with endpoint automation and self-service initiatives that improve the employee technology experience
Troubleshoot endpoint hardware, software, configuration, and connectivity issues
Maintain technical documentation, knowledge articles, endpoint standards, and standard operating procedures
Partner with other IT teams to resolve issues and continuously improve end-user technology services
0–3 years of experience in end-user computing, desktop support, endpoint administration, IT support, or a related area
Working knowledge of Microsoft Intune or a similar endpoint management platform
Working knowledge of Windows 11 configuration, deployment, and troubleshooting
Experience installing, testing, supporting, or deploying business applications
Familiarity with Microsoft Teams, OneDrive, and Microsoft 365 collaboration technologies
Strong technical troubleshooting and problem-solving skills
Strong customer service mindset with the ability to communicate effectively with employees at varying levels of technical expertise
Strong organizational skills and attention to detail

Nice-to-haves

Preferred Certifications

Application prep

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Keywords to mirror

agile

Platform: paycor
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Professional Development