Job description

About Sentral Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at www.Sentral.com . Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Lifestyle Manager will be responsible for supporting the planning and execution of all member, resident and guest experiences. This position will collaborate jointly with the Director of Lifestyle to direct the resident and guest programming ensuring all amenity spaces are consistently set and activated. The Lifestyle Manager will also be responsible for fostering and maintaining relationships with preferred service providers within the local + wider community to ensure exclusive offerings are made available to residents. This is an in-person position located in downtown Los Angeles, CA. The shift schedule is Wednesday-Thursday from 1pm-10pm & Friday-Sunday from 12pm-9pm. What You’ll Do: • Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service • Build the company image by cultivating relationships with influential companies and figures throughout the area. • Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive • Coordinate all engagement events and activities • Assist in overseeing the food and beverage operations for our Members’ club • Coordinate onsite events and outings, and support group activities to increase Member + Resident participation • Assist with amenity space reservations + 3rd party services • Conduct Facility walk thru to ensure safe & appropriate operation of equipment • Synchronize Member and Resident check-ins and Reservations • Assist with guest policies and liability waivers for 1st time guests • Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming • Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations. • Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home. • Effectively motivate team members on a daily basis to promote a positive and exciting work environment. • Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. • Greet residents by their name and with a smile to make guests feel welcomed and valued. • Develop positive relationships with residents to create a personal and welcoming environment. • Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. • Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects. • Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors. • Perform other related duties and assignments as needed and assigned Skills and Experience • High school diploma or GED required • Minimum 4 years customer service experience • Minimum 4 years Food and Beverage leadership experience • Supervisory experience a plus • Wellness and Fitness experience a plus • Ability to sell/lease and drive sales without hesitation • Solid understanding of Microsoft Office (Outlook, Excel, Word) • Excellent verbal and written communication skills • Keen attention to detail with a creative problem-solving approach • Ability to work independently and as part of a team • Ability to make decisions and initiate action within established guidelines • Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment • Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits • Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: • Stand behind a desk for the majority of an 8-hour shift • Move body in repetitive motions for extended periods of time • Work in a space that includes indoor and outdoor spaces, with and without covering • Move throughout the property as needed • Transport boxes and equipment weighing up to 20 pounds • Communicate with other persons in the building • Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Requirements

Must-haves

Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
Build the company image by cultivating relationships with influential companies and figures throughout the area.
Coordinate all engagement events and activities
Assist in overseeing the food and beverage operations for our Members’ club
Coordinate onsite events and outings, and support group activities to increase Member + Resident participation
Assist with amenity space reservations + 3rd party services
Conduct Facility walk thru to ensure safe & appropriate operation of equipment
Synchronize Member and Resident check-ins and Reservations
Assist with guest policies and liability waivers for 1st time guests
Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming
Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home.
Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
Greet residents by their name and with a smile to make guests feel welcomed and valued.
Develop positive relationships with residents to create a personal and welcoming environment.
Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects.
Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
Perform other related duties and assignments as needed and assigned
High school diploma or GED required
Minimum 4 years customer service experience

Nice-to-haves

Supervisory experience a plus
Wellness and Fitness experience a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: breezy
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Wellness