Job description

About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE We’re hiring an experienced Engineering Manager to lead Dashboard, the team helping customers get more value from the WorkOS suite and helping WorkOS grow as a business. We’re looking for a leader who is excited to manage engineers, but approaches the role as a startup founding member would. You’ll lead engineers working across customer onboarding and growth, billing and monetization, and AI assistance in the WorkOS dashboard. The team’s work connects the customer journey from signup and integration through production and expansion. You’ll partner closely with design, go-to-market, finance, and other engineering teams to make that journey simpler and more effective. This role offers meaningful autonomy to shape what we build and why. It’s a great fit for a strong product thinker who enjoys working closely with product managers and taking the lead on product decisions when the opportunity calls for it. You’ll have room to identify customer problems, propose new directions, and carry ideas from discovery through launch, with ownership of the outcomes. If you’re excited by the chance to combine engineering leadership with product judgment, there’s a lot to build here. You’ll also drive technical strategy, empower your team to execute on projects with a direct impact on customer success and the business, and play a pivotal role in scaling the team and recruiting exceptional engineers. WHAT YOUR TEAM WILL BUILD - Growth and onboarding: help developers move from signing up to integrating and running WorkOS in production. Improve onboarding and next steps, and work with go-to-market teams on timely outreach informed by product signals. - Billing and monetization: build annual-credit capabilities, make billing more reliable and automated, and give customers clearer pricing, usage, and credit information in the dashboard. - AI assistance for developers: bring the Dashboard Agent, WorkOS MCP server, Ask WorkOS, and Support Bot into a coordinated experience, with shared retrieval, evaluations, and quality standards. Help developers get useful, consistent answers and make progress with WorkOS. RESPONSIBILITIES - Build and lead a high-velocity team that ships product fast and with polish across growth, monetization, and developer assistance. - Be deeply technical and hands-on: read the PRs, write prototypes, and work with technical leads on architecture and project scope. - Shape the roadmap in close partnership with product managers, design, go-to-market, finance, and engineering. Bring your own product perspective, identify opportunities, and drive product decisions directly where needed—from defining the problem and choosing an approach to measuring the outcome. - Help the team improve the customer journey from signup to production and expansion, using product signals and customer feedback to choose what to build next. - Balance rapid product iteration with the reliability and correctness customers need from billing and the quality they expect from AI assistance. - Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. - Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. - Coach, mentor, and grow a team of curious, driven engineers through direct feedback, clear goals, and meaningful ownership. - Partner with recruiting to attract, hire, and retain exceptional engineering talent. QUALIFICATIONS - Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact. - You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. - Bias for action and scrappiness: You don’t over-optimize for process. You optimize for velocity, customer value, and learning. - You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy. - You ask "why" obsessively, and you push yourself (and your team) to learn constantly. - You build trust, give direct feedback, and create space for engineers to thrive. - You have experience partnering with internal recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large and important part of your role, and have a track record of recruiting, hiring, and mentoring top engineering talent. - You’re a strong product thinker who connects customer needs, technical possibilities, and business outcomes. You collaborate well with product managers and are comfortable driving product decisions yourself, using customer insight and evidence to make tradeoffs and build alignment. Experience with onboarding and growth, billing systems, or customer-facing AI products is especially relevant. You do not need prior experience in all three areas. Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US. Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Requirements

Must-haves

About WorkOS 🚀
You’ll also drive technical strategy, empower your team to execute on projects with a direct impact on customer success and the business, and play a pivotal role in scaling the team and recruiting exceptional engineers.
Billing and monetization: build annual-credit capabilities, make billing more reliable and automated, and give customers clearer pricing, usage, and credit information in the dashboard.
Build and lead a high-velocity team that ships product fast and with polish across growth, monetization, and developer assistance.
Be deeply technical and hands-on: read the PRs, write prototypes, and work with technical leads on architecture and project scope.
Help the team improve the customer journey from signup to production and expansion, using product signals and customer feedback to choose what to build next.
Balance rapid product iteration with the reliability and correctness customers need from billing and the quality they expect from AI assistance.
Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out.
Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft.
Coach, mentor, and grow a team of curious, driven engineers through direct feedback, clear goals, and meaningful ownership.
Partner with recruiting to attract, hire, and retain exceptional engineering talent.
Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact.
You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back.
Bias for action and scrappiness: You don’t over-optimize for process. You optimize for velocity, customer value, and learning.
You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy.
You ask "why" obsessively, and you push yourself (and your team) to learn constantly.
You build trust, give direct feedback, and create space for engineers to thrive.
Experience with onboarding and growth, billing systems, or customer-facing AI products is especially relevant. You do not need prior experience in all three areas.
Benefits and Perks (US Only) 💖
Competitive Equity
FSA, ST/LT Disability, Voluntary Life
Carrot fertility benefits
20 days paid vacation + 10 holidays + unlimited sick leave
Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Parental Leave

Wellness