Customer Success Manager

• Own the customer journey after the sale. As Ribbon’s Customer Success Manager, you’ll help HR and Talent teams successfully launch, adopt, and grow with Ribbon.
• This is a hands-on role for someone who loves building relationships, solving problems, and helping customers get real value from software.
• Own the full post-sale customer journey, from onboarding and launch through adoption, renewal, and expansion.
• Help customers successfully implement Ribbon by understanding their hiring goals, workflows, team structure, and success metrics.
• Drive product adoption through training, best practices, regular check-ins, and clear plans that help customers get measurable value.
• Monitor account health, usage, feedback, and customer sentiment to proactively identify risks, resolve issues, and uncover growth opportunities.
• Partner closely with Sales, Product, and internal teams to support renewals, share customer insights, and improve the overall customer experience.
• Has 3+ years of B2B SaaS customer success, account management, implementation, or similar customer-facing experience.
• Builds strong, trusted relationships with customers and understands how to support both executives and day-to-day users.
• Communicates clearly, follows through consistently, and can turn customer needs or problems into clear next steps.
• Is highly organized and able to manage multiple accounts, projects, timelines, risks, and follow-ups without dropping the ball.
• Is proactive, commercially minded, and motivated to drive renewals, expansion, retention, and long-term customer value.
• Competitive salary + meaningful equity. We want you thinking like an owner because you are one.
• Direct customer impact. You’ll shape how companies adopt AI in one of the most important parts of their business: hiring.
• Cutting-edge tech. Work with the latest AI tooling, not yesterday’s stack.
• High-growth environment. Join at the inflection point of a fast-scaling, VC-backed company.
• Annual international offsite. Each year, we take our team on an exciting journey to a different international destination. It’s more than just travel, it’s an investment in alignment and collaboration.
• Team lunches & meetups in Toronto. A flexible hybrid work environment.
• We’ve ditched the cover letter and initial screening. Experience Ribbon’s product by starting your AI interview now - 24/7, no recruiter bottlenecks.
• Apply in Seconds: Click here to start your AI Interview - here https://app.ribbon.ai/interview/edfe39df?assignedRecruiterId=0798c7e4-5fc1-4e9a-abe0-5b2940a0abb6
• Showcase Your True Potential: Go beyond your resume and let your skills shine.
• Stay Tuned: If you’re a match, our team will reach out fast for next steps.
• We can’t wait to see how you’ll help our customers hire faster, smarter, and better with Ribbon.

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