Job description

¥ Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs ¥ Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms ¥ Own user acceptance testing for email templates ¥ Maintain documentation and versioning for email content ¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement ¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone ¥ Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it ¥ Work well in Agile/Lean UX, remote, and cross-functional environments ¥ Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant ¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results We’ll also expect you to become proficient in the StubHub product-development lifecycle and related processes. Additional responsibilities will be defined by your manager. Job Requirements ¥ Excellent, highly creative communication and critical-thinking skills ¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content ¥ Ability to conceptualize and write effectively with minimal direction ¥ Ability to collaborate effectively in cross-functional design and product teams ¥ Ability to manage multiple projects in a fast-paced environment ¥ Experience in Agile UX environment preferred ¥ Professionalism in all aspects of daily work ¥ Experience with branding and writing both marketing and interaction content a plus Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

¥ Manage, create and find opportunities to streamline customer success
content including but not limited to transactional emails, Customer
Support templates, user documentation and help FAQs
¥ Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
¥ Own user acceptance testing for email templates
¥ Maintain documentation and versioning for email content
¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone
¥ Understand the global content lifecycle (translation, adaptation,
and other systems), and partner with the teams that manage it
¥ Work well in Agile/Lean UX, remote, and cross-functional environments
¥ Execute project work quickly and efficiently – ours is a culture
that prides getting stuff done as well as being creatively brilliant
¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
We’ll also expect you to become proficient in the StubHub
product-development lifecycle and related processes. Additional
responsibilities will be defined by your manager.
Job Requirements
¥ Excellent, highly creative communication and critical-thinking skills
¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content
¥ Ability to conceptualize and write effectively with minimal direction
¥ Ability to collaborate effectively in cross-functional design and product teams

Nice-to-haves

¥ Experience in Agile UX environment preferred
¥ Experience with branding and writing both marketing and interaction content a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agile

Platform: smartrecruiters
Effort: medium