Job description

Why Ness We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world. You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression. You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation. Key Responsibilities • Provide frontline IT support for applications, devices, access management, and infrastructure. • Deliver white-glove support to C-level executives and VIP users. • Troubleshoot issues through service desk tickets, Teams, email, phone, and in-person support. • Manage escalations and coordinate with L3/engineering teams. • Support hardware deployments, imaging, break-fix activities, and user onboarding. • Maintain documentation, knowledge bases, and ticket records. • Analyze recurring issues and recommend process improvements or automation. • Participate in incident response, root cause analysis, and end-user technology projects. Required Experience & Skills • 5+ years of IT support experience, ideally within investment management or financial services environments. • Strong knowledge of: • Windows and macOS • Active Directory (AD) • Microsoft 365 / O365 • Entra ID (Azure AD) • Networking fundamentals • Hardware lifecycle management and deployment • MDM solutions • AV/Conference room technology • PowerShell • ITSM/Ticketing platforms • Strong customer service skills with experience supporting executive stakeholders. • Reliable, proactive, team-oriented, and focused on delivering an exceptional user experience. Ideal Candidate A senior IT support professional with strong technical troubleshooting skills, executive support experience, and a customer-first mindset who can independently resolve issues while maintaining high service standards in a fast-paced financial environment.

Requirements

Must-haves

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.
You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.
Provide frontline IT support for applications, devices, access management, and infrastructure.
Deliver white-glove support to C-level executives and VIP users.
Troubleshoot issues through service desk tickets, Teams, email, phone, and in-person support.
Manage escalations and coordinate with L3/engineering teams.
Support hardware deployments, imaging, break-fix activities, and user onboarding.
Maintain documentation, knowledge bases, and ticket records.
Analyze recurring issues and recommend process improvements or automation.
Participate in incident response, root cause analysis, and end-user technology projects.
Required Experience & Skills
5+ years of IT support experience, ideally within investment management or financial services environments.
Strong knowledge of: • Windows and macOS
Active Directory (AD)
Microsoft 365 / O365
Entra ID (Azure AD)
Networking fundamentals
Hardware lifecycle management and deployment
MDM solutions
AV/Conference room technology
ITSM/Ticketing platforms
Strong customer service skills with experience supporting executive stakeholders.
Reliable, proactive, team-oriented, and focused on delivering an exceptional user experience.
Ideal Candidate

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

azure

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Effort: medium