Job description

Overview We are seeking a Senior Marketing Manager, Digital Trust & Global Regulations (Community), to grow and activate Microsoft's internal and external Digital Trust communities and events. This individual contributor will own audience segmentation, community programming, and the growth roadmap across acquisition, onboarding, engagement, retention, and advocacy. The role connects field readiness and customer education with sustained relationships and measurable business outcomes. Working across Security Marketing, CELA (Corporate, External & Legal Affairs), regional teams, Events, Program Operations, and Messaging & Narrative, the role will deliver coordinated engagement programs that deepen customer relationships, strengthen field utilization, and support validated business influence. Responsibilities • Own community priorities, audience segmentation, and the growth roadmap for the internal Digital Trust community and external Digital Trust & Cybersecurity Community. • Develop scalable acquisition, onboarding, engagement, retention, and advocacy programs that sustain customer and field participation. • Activate the supporter network as a contributor and ambassador community supporting field education, customer engagement, and deal support. • Partner with Events and regional teams on in-person and virtual programming; own audience recruitment, opt-in journeys, and relevant post-event follow-up. • Coordinate community calls, newsletters, digital channels, and Digital Trust Agent programming; adapt approved messaging by role, industry, geography, and need. • Partner with Program Operations on CRM, registration, consent, and engagement handoffs; Messaging & Narrative on approved content; and Events on delivery. • Use engagement data, customer feedback, and CRM signals to improve member experience. Qualifications Required/minimum qualifications • Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience. Additional or preferred qualifications • Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience. • Experience delivering community growth, audience development, or customer-engagement programs. • Experience developing acquisition, onboarding, engagement, and retention programs. • Ability to coordinate cross-functional and regional stakeholders. • Strong planning, communication, analytical, and stakeholder-management skills. • Audience-led programming across events, community calls, newsletters, and digital channels. • Engagement analytics, CRM signals, and customer feedback to improve programs. • Supporter or ambassador activation and advocacy programs. Cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated-industry experience. Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Own community priorities, audience segmentation, and the growth roadmap for the internal Digital Trust community and external Digital Trust & Cybersecurity Community.
Develop scalable acquisition, onboarding, engagement, retention, and advocacy programs that sustain customer and field participation.
Activate the supporter network as a contributor and ambassador community supporting field education, customer engagement, and deal support.
Partner with Events and regional teams on in-person and virtual programming; own audience recruitment, opt-in journeys, and relevant post-event follow-up.
Coordinate community calls, newsletters, digital channels, and Digital Trust Agent programming; adapt approved messaging by role, industry, geography, and need.
Partner with Program Operations on CRM, registration, consent, and engagement handoffs; Messaging & Narrative on approved content; and Events on delivery.
Use engagement data, customer feedback, and CRM signals to improve member experience.
Required/minimum qualifications
Experience delivering community growth, audience development, or customer-engagement programs.
Experience developing acquisition, onboarding, engagement, and retention programs.
Ability to coordinate cross-functional and regional stakeholders.
Strong planning, communication, analytical, and stakeholder-management skills.
Audience-led programming across events, community calls, newsletters, and digital channels.
Engagement analytics, CRM signals, and customer feedback to improve programs.
Supporter or ambassador activation and advocacy programs. Cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated-industry experience.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Additional or preferred qualifications

Application prep

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