Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members, and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.
We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators, and innovators.
At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.
We work hard, we play hard and most importantly we care to our CORE about our teams, each other and we over communicate around everything…especially while we are all connected virtually.
Summary
As an Experience Manager specializing in pharmaceutical and Healthcare Professional (HCP) events, you will lead the planning and delivery of complex meetings and engagement programs within regulated client environments. Serving as a trusted partner to pharmaceutical clients, you'll guide programs from strategy through execution while balancing exceptional attendee experiences with compliance, operational excellence, and business objectives.
This is a client-facing agency role ideal for an experienced event professional with strong knowledge of HCP meetings, pharmaceutical compliance requirements, and best-in-class event execution. You'll work closely with clients, attendees, internal teams, and vendor partners to deliver seamless, high-quality programs that meet both business objectives and industry standards.
What You'll Do
Project Leadership & Client Partnership
• Serve as a primary contact for assigned pharmaceutical clients and programs.
• Manage project timelines, budgets, deliverables, and program communications from kickoff through completion.
• Build strong client relationships through responsiveness, collaboration, and exceptional service.
• Facilitate planning meetings, status updates, and program reviews.
• Coordinate internal teams, vendors, venues, and stakeholders to ensure successful program execution.
• Manage multiple programs and priorities while maintaining strong attention to detail and deadlines.
• Proactively identify risks, solve challenges, and keep projects moving forward.
Experience Planning & Execution
• Plan and execute a variety of HCP-focused meetings and events, including:
• Advisory boards
• Speaker programs and speaker trainings
• Investigator meetings
• Congresses and ancillary meetings
• Medical and scientific meetings
• Internal pharmaceutical meetings
• Virtual and hybrid engagement programs
• Manage attendee registration, communications, travel, accommodations, and onsite logistics.
• Coordinate venue sourcing, vendor management, production needs, and event technologies.
• Develop project plans, run-of-show documents, and operational materials.
• Lead onsite execution and serve as a trusted resource for clients, faculty, speakers, and attendees.
• Ensure a seamless attendee experience while maintaining alignment with program objectives.
Compliance & Program Management
• Ensure programs are executed in accordance with pharmaceutical industry regulations, client policies, and HCP engagement requirements.
• Manage key program elements such as attendee eligibility, honoraria, travel arrangements, expense tracking, and supporting documentation.
• Partner with client compliance, legal, medical, and regulatory teams as needed throughout the planning process.
• Support transparency reporting and accurate tracking of HCP participation and related expenses.
• Maintain organized records and ensure all required approvals and documentation are completed accurately and on time.
• Stay informed on pharmaceutical meeting and event industry best practices.
Post-Event Wrap-Up
• Manage budget reconciliation, invoice processing, attendance reporting, compliance reporting support, and program closeout activities.
• Ensure attendee participation, honoraria, expenses, and supporting documentation are accurately reconciled and finalized in accordance with client compliance and reporting requirements.
• Prepare post-event reports, insights, and recommendations.
• Conduct debriefs with clients and internal teams to identify opportunities for continuous improvement.
• Capture lessons learned and apply best practices to future programs.
What You Bring
• 5-8+ years of experience in meeting and event management, with 2-4+ years experience planning and managing Healthcare Professional (HCP) meetings and engagement programs.
• Experience supporting pharmaceutical, biotechnology, medical device, healthcare, or life sciences clients.
• Working knowledge of pharmaceutical compliance requirements and industry best practices.
• Experience managing attendee registration, speaker logistics, honoraria, travel, contracts, and reporting requirements.
• Strong project management, budgeting, and organizational skills.
• Excellent communication, client-service, and relationship-building abilities.
• Ability to manage multiple projects, deadlines, and stakeholders in a fast-paced environment.
• Proficiency with Microsoft Office and event management technologies.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to travel approximately 25-30%.
You're a Fit If You Are
• An experienced pharmaceutical and HCP event professional.
• A strong client partner who enjoys building relationships and delivering outstanding service.
• Comfortable balancing attendee experience with compliance requirements and operational excellence.
• Organized, proactive, and highly detail-oriented.
• Calm under pressure and confident managing complex programs.
• A collaborative team player who enjoys working across clients, vendors, and internal teams.
• Passionate about creating exceptional experiences that drive meaningful outcomes for clients and attendees.
Location
Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.
Work Authorization
Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.
Equal Employment Opportunity
At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
Benefits of joining team Augeo
• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program
Salary Description
$70,000 - $80,000