Job description

Alloy is where you belong! Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here . About the team As a Mid-Market Account Manager, you'll join Alloy's Client Success organization, helping a broad portfolio of mid-market customers maximize the value they receive from the Alloy platform. Working cross-functionally with Sales, Product, Support, and our technical teams, you'll play a key role in driving customer retention, growth, and long-term success. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. What you’ll be doing As an Account Manager, you'll own a high-volume portfolio of mid-market customers to help them maximize value from the Alloy platform. You'll serve as the primary commercial point of contact, driving adoption, retention, renewals, and long-term growth through scalable customer engagement and repeatable success programs. Success in this role requires a customer-first, commercially minded approach, sound judgment in prioritizing competing customer needs, deep product expertise, and the ability to execute repeatable customer success motions that drive consistent outcomes across a large portfolio. Key responsibilities include: Own and manage a large portfolio of mid-market customer accounts, maintaining a strong understanding of customer goals, account health, product adoption, and renewal timelines. Prioritize customer engagement based on account health, lifecycle stage, product usage, commercial opportunity, and business impact to maximize customer outcomes across your portfolio. Execute repeatable account management plays and scalable customer engagement programs rather than bespoke account plans, ensuring customers receive the right guidance at the right stage of their journey. Drive product adoption by delivering customer education, sharing best practices, promoting new features, and connecting customers with Alloy's self-service resources. Partner with customers to help them realize ongoing value from the Alloy platform throughout their lifecycle. Own the commercial renewal process, proactively managing renewal readiness and mitigating retention risks. Monitor customer health and usage trends to identify risks, proactively re-engage customers, and improve retention outcomes. Identify opportunities to expand customer value through additional products and platform capabilities, partnering with Sales on commercial opportunities where appropriate. Coordinate with Technical and Product teams to ensure customers receive the resources and support they need for success. Build trusted relationships with customer stakeholders while serving as their primary commercial advocate within Alloy. Surface customer feedback and market insights that help improve the customer experience and influence future product development. Who we're looking for 3+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing commercial role. Experience managing customer renewals, retention, and account growth within a portfolio environment. Strong relationship management, communication, and organizational skills. Ability to manage multiple priorities across a high-volume book of business. Analytical mindset with the ability to interpret customer usage data and identify opportunities or risks. Experience in fintech, financial services, fraud prevention, identity, compliance, or another regulated industry is preferred. A collaborative, customer-first approach with a passion for helping customers achieve measurable business outcomes. Self-motivated, adaptable, and comfortable working in a fast-paced, high-growth environment. Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $130,000-150,000 with additional variable compensation. Benefits and Perks Unlimited PTO and flexible work policy Employee stock options Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options 401k with 100% match up to 4% of annual employee compensation Eligible new parents receive 16 weeks of paid parental leave Home office stipend for new employees Annual learning & development annual stipend Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health Hybrid work environment: our employees local to NYC are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to Apply Apply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Requirements

Must-haves

Alloy is where you belong!
Check out our investors and read more about us here .
About the team
Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.
What you’ll be doing
Own and manage a large portfolio of mid-market customer accounts, maintaining a strong understanding of customer goals, account health, product adoption, and renewal timelines.
Prioritize customer engagement based on account health, lifecycle stage, product usage, commercial opportunity, and business impact to maximize customer outcomes across your portfolio.
Execute repeatable account management plays and scalable customer engagement programs rather than bespoke account plans, ensuring customers receive the right guidance at the right stage of their journey.
Drive product adoption by delivering customer education, sharing best practices, promoting new features, and connecting customers with Alloy's self-service resources.
Partner with customers to help them realize ongoing value from the Alloy platform throughout their lifecycle.
Own the commercial renewal process, proactively managing renewal readiness and mitigating retention risks.
Monitor customer health and usage trends to identify risks, proactively re-engage customers, and improve retention outcomes.
Identify opportunities to expand customer value through additional products and platform capabilities, partnering with Sales on commercial opportunities where appropriate.
Coordinate with Technical and Product teams to ensure customers receive the resources and support they need for success.
Build trusted relationships with customer stakeholders while serving as their primary commercial advocate within Alloy.
Surface customer feedback and market insights that help improve the customer experience and influence future product development.
Who we're looking for
3+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing commercial role.
Experience managing customer renewals, retention, and account growth within a portfolio environment.
Strong relationship management, communication, and organizational skills.
Ability to manage multiple priorities across a high-volume book of business.
Analytical mindset with the ability to interpret customer usage data and identify opportunities or risks.
A collaborative, customer-first approach with a passion for helping customers achieve measurable business outcomes.

Nice-to-haves

Experience in fintech, financial services, fraud prevention, identity, compliance, or another regulated industry is preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave