Job description

Salary: 105,000-120,000 Other Forms of Compensation: Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job Summary Reporting to the Director of Culinary & Hospitality, the Hospitality Operations Manager plays a critical leadership role in delivering exceptional guest experiences and operational excellence across the NBCUniversal dining program. This position partners closely with culinary leadership to ensure seamless front-of-house execution while supporting the continued evolution of innovative dining experiences that reflect Bon Appétit's commitment to culinary excellence, hospitality, and sustainability. The Hospitality Operations Manager provides day-to-day oversight of front-of-house operations across multiple dining venues, supports financial performance and client reporting, champions workplace safety initiatives, and oversees a unionized hourly workforce. The ideal candidate is a visible, hands-on leader with a passion for hospitality, strong operational discipline, and a proven ability to lead teams in a fast-paced food service environment. Key Responsibilities • Provide daily leadership and oversight of front-of-house operations across multiple dining venues, ensuring exceptional guest service and operational consistency. • Partner closely with the Director of Culinary & Hospitality to execute and continuously enhance the overall dining program, guest experience, and service standards. • Lead and develop approximately 40 union hourly team members, fostering a culture of accountability, engagement, teamwork, and hospitality. • Drive operational excellence through effective labor management, scheduling, training, coaching, and performance management. • Assist with the analysis of financial performance, preparation of business reviews, budget tracking, forecasting, and client-facing reporting. • Monitor labor, operating expenses, and controllable costs while identifying opportunities to improve efficiency and overall business performance. • Serve as a key operational liaison with NBCUniversal stakeholders, addressing concerns, providing updates, and ensuring a high level of client satisfaction. • Support catering and special event execution, ensuring flawless service delivery for meetings, executive functions, premieres, and campus events. • Partner with Human Resources to address employee relations matters, corrective actions, investigations, attendance concerns, and other workforce-related issues. • Support and promote a strong culture of safety by reinforcing company policies, conducting operational audits, ensuring regulatory compliance, and participating in safety initiatives. • Ensure compliance with all food safety, sanitation, health, labor, and company operating standards. • Collaborate with culinary, hospitality, and support service teams to identify and implement process improvements that enhance service, efficiency, and guest satisfaction. • Maintain a visible presence throughout the operation, coaching team members and ensuring consistent execution of hospitality standards. • Assist with onboarding, training, and professional development initiatives to build a highly engaged and service-focused workforce. • Support account leadership with special projects, new initiatives, operational rollouts, and strategic priorities as assigned. Qualifications • Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or a related field preferred. • 5+ years of progressive leadership experience in hospitality, corporate dining, food service, restaurants, hotels, or multi-unit operations. • Experience managing high-volume food service operations with multiple service venues. • Proven success leading large hourly teams in a unionized environment preferred. • Strong understanding of front-of-house operations, hospitality standards, and guest experience management. • Experience supporting financial reporting, budgeting, forecasting, labor management, and cost controls. • Demonstrated ability to build strong client relationships and effectively communicate with senior stakeholders. • Knowledge of employee relations practices and experience partnering with Human Resources on workplace issues. • Strong commitment to workplace safety, regulatory compliance, and risk mitigation. • Excellent organizational, communication, and problem-solving skills. • Ability to adapt and thrive in a fast-paced, evolving environment. • ServSafe Certification preferred. Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA. Click here to Learn More about the Compass Story Associates at Bon Appetit are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Holiday Time Off (varies by site/state) • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) • Paid Parental Leave • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. compass-usa.com Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: info.flclearinghouse.com Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace. Req ID: 1581821 Bon Appetit BRYAN GONI

Requirements

Must-haves

Salary: 105,000-120,000
Our Passion is Food!
Provide daily leadership and oversight of front-of-house operations across multiple dining venues, ensuring exceptional guest service and operational consistency.
Partner closely with the Director of Culinary & Hospitality to execute and continuously enhance the overall dining program, guest experience, and service standards.
Lead and develop approximately 40 union hourly team members, fostering a culture of accountability, engagement, teamwork, and hospitality.
Drive operational excellence through effective labor management, scheduling, training, coaching, and performance management.
Assist with the analysis of financial performance, preparation of business reviews, budget tracking, forecasting, and client-facing reporting.
Monitor labor, operating expenses, and controllable costs while identifying opportunities to improve efficiency and overall business performance.
Serve as a key operational liaison with NBCUniversal stakeholders, addressing concerns, providing updates, and ensuring a high level of client satisfaction.
Support catering and special event execution, ensuring flawless service delivery for meetings, executive functions, premieres, and campus events.
Partner with Human Resources to address employee relations matters, corrective actions, investigations, attendance concerns, and other workforce-related issues.
Support and promote a strong culture of safety by reinforcing company policies, conducting operational audits, ensuring regulatory compliance, and participating in safety initiatives.
Ensure compliance with all food safety, sanitation, health, labor, and company operating standards.
Collaborate with culinary, hospitality, and support service teams to identify and implement process improvements that enhance service, efficiency, and guest satisfaction.
Maintain a visible presence throughout the operation, coaching team members and ensuring consistent execution of hospitality standards.
Assist with onboarding, training, and professional development initiatives to build a highly engaged and service-focused workforce.
Support account leadership with special projects, new initiatives, operational rollouts, and strategic priorities as assigned.
5+ years of progressive leadership experience in hospitality, corporate dining, food service, restaurants, hotels, or multi-unit operations.
Experience managing high-volume food service operations with multiple service venues.
Strong understanding of front-of-house operations, hospitality standards, and guest experience management.
Experience supporting financial reporting, budgeting, forecasting, labor management, and cost controls.

Nice-to-haves

Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
Proven success leading large hourly teams in a unionized environment preferred.
ServSafe Certification preferred.

Application prep

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Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Parental Leave

Wellness

Professional Development