Job description

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era. We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1. We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari. Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software. ABOUT THE ROLE We're looking for a Forward-Deployed Account Executive (Post-Sales) to own the post-sales customer relationship and drive expansion across a growing book of business. This is a consultative, high-ownership role. You'll advise founders on their outbound GTM strategy and help them get the most out of the Monaco platform. We're looking for someone with a background in consulting or sales who moved into post-sales, or a high-impact account manager with a track record of driving real outcomes for customers. This is not a relationship management role - it's a revenue and strategy role that happens to sit post-sale. WHAT YOU’LL DO: - Own the full post-sales customer relationship from post-onboarding through renewal and expansion - Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP) - Enable teams on outbound success by advising on sequence copy, strategy, and execution - Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value - Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering - Build post-sales playbooks, health scoring, and account planning processes from the ground up - Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers - Drive net revenue retention by identifying and closing upsell opportunities WHAT WE’RE LOOKING FOR: - Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product - Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles - Background in customer success or account management with a clear track record of driving value - Relentless work ethic and an extremely high bar for quality - Strong communication and ability to build trust with founders, CROs, and revenue leaders - Comfort operating in ambiguity at an early-stage company where processes don’t yet exist NICE TO HAVE - Experience with CRM, sales engagement, or revenue operations tools - Prior experience at a high-growth B2B SaaS startup - Network within the startup and venture ecosystem

Requirements

Must-haves

We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari.
Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.
Own the full post-sales customer relationship from post-onboarding through renewal and expansion
Build and refine TAMs as customers expand or alter their ideal customer profiles (ICP)
Enable teams on outbound success by advising on sequence copy, strategy, and execution
Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
Serve as the voice of the customer internally, surfacing product feedback and market insights to Product and Engineering
Build post-sales playbooks, health scoring, and account planning processes from the ground up
Collaborate with broader team on servicing strategic accounts, leveraging deep product knowledge to act as human layer between the platform and our customers
Drive net revenue retention by identifying and closing upsell opportunities
Prior experience as an Account Executive or in a quota-carrying sales role - this is a sales-led product
Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
Background in customer success or account management with a clear track record of driving value
Relentless work ethic and an extremely high bar for quality
Strong communication and ability to build trust with founders, CROs, and revenue leaders
Comfort operating in ambiguity at an early-stage company where processes don’t yet exist

Nice-to-haves

Experience with CRM, sales engagement, or revenue operations tools
Prior experience at a high-growth B2B SaaS startup
Network within the startup and venture ecosystem

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick