AVP Customer Success at MyOperator

Job description

This is a remote position. Job Description We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully. Key responsibility area • Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results. • Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage. • Effectively communicate the organizational vision & strategy to the Managers for effective execution • Drive organizational results thru the Happiness & Product Adoption teams Requirements • 10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable) , Customer Success, Customer Support or Account Management • Possess strong phone, written, and verbal communication skills with excellent presentation skills • Experience working with Senior and Executive-level customer contacts • Understanding of Internet and web applications with a desire to learn new technologies • Well-organized, with high attention to detail and the ability to prioritize • Prior experience in a B2B SaaS is an added advantage Benefits 100% Remote Working ESOPS

Requirements

Must-haves

This is a remote position.
Key responsibility area
Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
Effectively communicate the organizational vision & strategy to the Managers for effective execution
Drive organizational results thru the Happiness & Product Adoption teams
10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable) , Customer Success, Customer Support or Account Management
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Experience working with Senior and Executive-level customer contacts
Understanding of Internet and web applications with a desire to learn new technologies
Well-organized, with high attention to detail and the ability to prioritize
Prior experience in a B2B SaaS is an added advantage

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: zoho-recruit
Effort: medium

Benefits

Benefits detected in the listing.

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