Senior Product Manager, Payments at Upstart

Job description

About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart’s Payments team, within the Servicing organization, maintains and improves the systems and experiences that help borrowers make payments in order to stay current on their loans and recover from delinquency. The team also builds scalable payments capabilities that enable teams across Upstart to create better experiences on top of shared platform primitives. As the Senior Product Manager, Payments, you will own product strategy and execution across this space. You’ll work at the intersection of borrower outcomes and platform capabilities, helping define the evolving direction and boundaries of the Payments platform. How you’ll make an impact Identify the highest-impact causes of payment failures and lead solutions that improve payment success and borrower outcomes. Improve how we understand an individual borrower’s ability to repay, including through thoughtful use of third-party data sources. Shape a scalable Payments platform that makes it easier for teams across Upstart to build Payments capabilities. Balance near-term business impact with longer-term investment in reusable platform primitives, making thoughtful choices about where to iterate, address technical debt, or build from scratch. Partner closely with Engineering, Data Analytics, Machine Learning, Design, Compliance, and product leaders across Servicing to align priorities and deliver results. Define priorities, success metrics, and a roadmap that connects platform leverage to borrower and business outcomes while identifying opportunities beyond incoming stakeholder requirements. Minimum Qualifications 5+ years of product management experience owning strategy, roadmap, metrics, and delivery for a technical, transactional, or customer-facing product. Experience working with payments, money movement, loan servicing, billing, or a related financial product. Experience using quantitative analysis to diagnose product problems, evaluate tradeoffs, and guide product decisions. Experience partnering with Engineering and cross-functional teams to deliver products, systems, or platform capabilities. Preferred Qualifications Experience building or scaling a platform used by internal product or engineering teams. Experience increasing leverage from existing systems to drive business impact. Experience in consumer finance, fintech, or another regulated industry. Experience working with Machine Learning. Experience balancing near-term customer or business outcomes with longer-term platform investment. Familiarity with using GenAI thoughtfully to improve product development, decision-making, or customer experiences. Position location This role is available in the following locations: Remote Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. #LI-REMOTE #LI-MidSenior At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $162,100 — $224,500 USD At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Canada | Remote - Anticipated Base Salary Range $153,000 — $190,000 USD What you'll love At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada) Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only) Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada. Health Savings Account contributions from Upstart for eligible plans (US only) Income protection benefits, including life insurance and disability coverage for added financial security Paid time off, sick leave, and company holidays, in line with local requirements Paid family and parental leave to support caregiving and major life moments (duration varies by country) Family-centered benefits to support fertility, parenthood, and caregiving needs Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only) Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City For roles based in Canada, please note that we are not currently able to hire in Quebec. Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com upstart.com

Requirements

Must-haves

5+ years of product management experience owning strategy, roadmap, metrics, and delivery for a technical, transactional, or customer-facing product.
Experience working with payments, money movement, loan servicing, billing, or a related financial product.
Experience using quantitative analysis to diagnose product problems, evaluate tradeoffs, and guide product decisions.
Experience partnering with Engineering and cross-functional teams to deliver products, systems, or platform capabilities.
#LI-MidSenior
At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
Health Savings Account contributions from Upstart for eligible plans (US only)
Family-centered benefits to support fertility, parenthood, and caregiving needs
Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City
For roles based in Canada, please note that we are not currently able to hire in Quebec.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

Nice-to-haves

Experience building or scaling a platform used by internal product or engineering teams.
Experience increasing leverage from existing systems to drive business impact.
Experience in consumer finance, fintech, or another regulated industry.
Experience working with Machine Learning.
Experience balancing near-term customer or business outcomes with longer-term platform investment.
Familiarity with using GenAI thoughtfully to improve product development, decision-making, or customer experiences.
Position location This role is available in the following locations: Remote
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

Application prep

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Keywords to mirror

aimachine learning

Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401k

401(K)

Paid Time Off

Parental Leave

Wellness