COMPANY OVERVIEW
At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.
Please visit valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
POSITION PROFILE
The Senior Sales Manager is responsible for driving hotel revenue through proactive sales, relationship management, and strategic account development. This role focuses on identifying and securing new business opportunities, growing share from existing accounts, and executing targeted sales initiatives that align with the hotel’s overall commercial goals. The Sales Manager partners closely with Revenue, Marketing, and Operations teams to deliver profitable results and an exceptional client experience.
ESSENTIAL RESPONSIBILTIES
Sales & Business Development
Proactively identify, solicit, and close new business opportunities through outbound sales calls, networking, site inspections, and industry events.
Develop and maintain relationships with key accounts across assigned market segments to maximize share and profitability.
Utilize data, trends, and CRM insights to create strategic action plans that align with market demand and revenue objectives.
Continuously prospect to expand the customer base and generate qualified leads in both local and national markets.
Account Management & Client Engagement
Serve as the primary contact for assigned accounts, ensuring consistent communication, service excellence, and retention.
Conduct site visits, presentations, and entertainment opportunities to strengthen relationships and drive conversion.
Maintain accurate and detailed client profiles, account histories, and activity tracking within the CRM system.
Respond promptly and professionally to all inquiries, proposals, and follow-ups to exceed client expectations.
Revenue & Strategy Execution
Develop and execute sales strategies that align with the annual business plan and departmental goals.
Analyze historical performance, current trends, and competitive intelligence to identify opportunities for growth.
Produce accurate monthly reports, forecasts, and account action plans that clearly communicate progress toward revenue goals.
Partner with Revenue and Marketing teams to optimize rates, promotions, and packages across assigned segments.
Collaboration & Communication
Work closely with Operations, Events, and Front Office teams to ensure a seamless transition from sales booking to service delivery.
Champion cross-departmental collaboration, maintaining open and productive communication to support hotel success.
Participate in weekly strategy meetings, pipeline reviews, and business development discussions.
Represent the hotel and brand with professionalism at networking functions, trade shows, and community events.
Professionalism & Development
Exhibit a positive, team-oriented attitude and contribute to a culture of hospitality and service excellence.
Stay current on market trends, competitor performance, and industry innovations.
Continuously pursue personal and professional development through training, certifications, and engagement in industry associations.
Serve as Manager on Duty (MOD) as assigned, ensuring consistent leadership presence and operational oversight.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Two to four-year college degree or equivalent education/experience.
A minimum of one-year experience in a related or management position.
Hotel experience preferred.
Ability to perform critical analysis and manage wide-range of information.
Extensive knowledge of negotiating and sales procedures associated with the hotel industry.
Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image.
Listen effectively. Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
Communicate information and hotel services to management, staff and guests.
PHYSICAL DEMANDS
Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/ industry functions
Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
Hotel tours, sales calls, trade shows
BENEFITS PACKAGE Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement
WHY THE HARPETH:
As historic downtown Franklin s only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.
At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.
If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!
Requirements
Must-haves
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.
Sales & Business Development
Proactively identify, solicit, and close new business opportunities through outbound sales calls, networking, site inspections, and industry events.
Develop and maintain relationships with key accounts across assigned market segments to maximize share and profitability.
Utilize data, trends, and CRM insights to create strategic action plans that align with market demand and revenue objectives.
Continuously prospect to expand the customer base and generate qualified leads in both local and national markets.
Account Management & Client Engagement
Serve as the primary contact for assigned accounts, ensuring consistent communication, service excellence, and retention.
Conduct site visits, presentations, and entertainment opportunities to strengthen relationships and drive conversion.
Maintain accurate and detailed client profiles, account histories, and activity tracking within the CRM system.
Respond promptly and professionally to all inquiries, proposals, and follow-ups to exceed client expectations.
Revenue & Strategy Execution
Develop and execute sales strategies that align with the annual business plan and departmental goals.
Analyze historical performance, current trends, and competitive intelligence to identify opportunities for growth.
Produce accurate monthly reports, forecasts, and account action plans that clearly communicate progress toward revenue goals.
Partner with Revenue and Marketing teams to optimize rates, promotions, and packages across assigned segments.
Collaboration & Communication
Work closely with Operations, Events, and Front Office teams to ensure a seamless transition from sales booking to service delivery.
Champion cross-departmental collaboration, maintaining open and productive communication to support hotel success.
Participate in weekly strategy meetings, pipeline reviews, and business development discussions.
Represent the hotel and brand with professionalism at networking functions, trade shows, and community events.
Professionalism & Development
Exhibit a positive, team-oriented attitude and contribute to a culture of hospitality and service excellence.
Nice-to-haves
Hotel experience preferred.
Application prep
Use the role’s language and application details while tailoring your materials.