Job description

About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Production Designer at Parloa, you will be responsible for bringing our brand to life with precision, consistency, and exceptional craft across every customer and employee touchpoint. Working closely with our Global Head of Design & Creative, you’ll transform creative concepts into polished, production-ready assets that support marketing campaigns, product launches, events, executive communications, and the continued evolution of one of the fastest-growing AI brands in the market. This is a highly collaborative role where you’ll partner with brand designers, marketers, operations, and cross-functional stakeholders to ensure every deliverable reflects Parloa’s visual identity at the highest standard. You’ll play a critical role in scaling our design system, building efficient production workflows, and exploring AI-powered creative tools that help the team move faster without compromising quality. This is your opportunity to help shape the visual identity of one of the fastest-growing enterprise AI companies, producing world-class creative across every brand touchpoint while building the systems, workflows, and design foundations that enable our global brand to scale. Areas of ownership: Produce high-quality, production-ready brand assets across digital marketing, product marketing, events, executive presentations, social media, email, paid campaigns, and additional marketing channels Translate and apply Parloa’s design system consistently across multiple formats while maintaining exceptional visual quality and brand consistency Ensure pixel-perfect execution, quality assurance, accessibility, and production readiness for every asset before launch Partner closely with Brand Designers to evolve templates, reusable components, and scalable creative systems Build, maintain, and optimize Figma libraries, components, templates, and production workflows that improve team efficiency and consistency Collaborate with Design Leadership and Creative Operations to prioritize work, improve production processes, and support execution across multiple initiatives Explore and adopt AI-powered creative tools and workflows that accelerate production while maintaining a high standard of craft Continuously improve creative processes to support a fast-moving, high-growth global marketing organization Who you are: You bring 4+ years of experience in production design, graphic design, or brand design within an in-house creative team, agency, or technology company You have deep experience applying and scaling brand systems across multiple marketing channels while maintaining outstanding visual consistency You possess expert knowledge of typography, layout, color, grids, iconography, visual hierarchy, and production best practices You have an exceptional portfolio showcasing production-ready work across digital campaigns, paid media, presentations, events, email, social media, landing pages, and other marketing assets You are highly proficient in Figma and Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and related tools) You have experience creating and maintaining scalable design systems, reusable components, and template libraries You are curious about emerging AI-powered creative tools and enjoy finding new ways to improve creative workflows You are highly organized, detail-oriented, and capable of managing multiple projects while maintaining exceptional quality You communicate clearly, collaborate effectively across teams, and are comfortable incorporating feedback into your work Nice to Have: Experience working within a fast-paced B2B SaaS or technology company Familiarity with motion design or lightweight animation tools Experience supporting global brand campaigns across multiple regions Knowledge of accessibility standards and production best practices for digital marketing assets Our Recruiting Process: Talent Acquisition → Hiring Manager + Portfolio Review → Technical Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $115,000 — $145,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Requirements

Must-haves

Produce high-quality, production-ready brand assets across digital marketing, product marketing, events, executive presentations, social media, email, paid campaigns, and additional marketing channels
Translate and apply Parloa’s design system consistently across multiple formats while maintaining exceptional visual quality and brand consistency
Ensure pixel-perfect execution, quality assurance, accessibility, and production readiness for every asset before launch
Partner closely with Brand Designers to evolve templates, reusable components, and scalable creative systems
Build, maintain, and optimize Figma libraries, components, templates, and production workflows that improve team efficiency and consistency
Collaborate with Design Leadership and Creative Operations to prioritize work, improve production processes, and support execution across multiple initiatives
Explore and adopt AI-powered creative tools and workflows that accelerate production while maintaining a high standard of craft
Continuously improve creative processes to support a fast-moving, high-growth global marketing organization
You bring 4+ years of experience in production design, graphic design, or brand design within an in-house creative team, agency, or technology company
You have deep experience applying and scaling brand systems across multiple marketing channels while maintaining outstanding visual consistency
You possess expert knowledge of typography, layout, color, grids, iconography, visual hierarchy, and production best practices
You have an exceptional portfolio showcasing production-ready work across digital campaigns, paid media, presentations, events, email, social media, landing pages, and other marketing assets
You are highly proficient in Figma and Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and related tools)
You have experience creating and maintaining scalable design systems, reusable components, and template libraries
You are curious about emerging AI-powered creative tools and enjoy finding new ways to improve creative workflows
You are highly organized, detail-oriented, and capable of managing multiple projects while maintaining exceptional quality
You communicate clearly, collaborate effectively across teams, and are comfortable incorporating feedback into your work
Talent Acquisition → Hiring Manager + Portfolio Review → Technical Interview(s) → Bar Raiser
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Nice-to-haves

Experience working within a fast-paced B2B SaaS or technology company
Familiarity with motion design or lightweight animation tools
Experience supporting global brand campaigns across multiple regions
Knowledge of accessibility standards and production best practices for digital marketing assets

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aidesign systemaccessibilityfigmadesign systems

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Vision