Pega Lead System Architect (LSA) at NTT DATA Services

Job description

Req ID: 390524 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US). We are seeking a highly experienced, strategic, and hands-on Pega Lead System Architect (LSA) to spearhead the production support, maintenance, and stabilization efforts for a critical enterprise Pega project. In this role, you will lead a dedicated support team, interface directly with US business stakeholders, and serve as the ultimate technical authority for resolving complex architectural, integration, and performance issues. Key Responsibilities Technical Leadership & Oversight • Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents. • Lead a team of support and maintenance engineers, providing architectural governance and code review alignment. • Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments. Production Stabilization & Architecture • Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues. • Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers. • Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations. Client & Stakeholder Management • Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations. • Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability. • Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership. • DevOps & Release Management • Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries. • Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment. Required Skills & Qualifications Core Pega & Leadership Experience • 10+ years of enterprise IT experience, • 5 + years acting as a certified Pega LSA. • Proven track record of leading application support, maintenance, or operations for large-scale, high-volume Pega applications. • Expert-level knowledge of Pega Architecture, Enterprise Class Structure (ECS), Security models, Agents/Job Schedulers, and async processing. • Strong expertise in complex enterprise integrations (REST, SOAP, Kafka, JMS) and relational database tuning (Oracle, PostgreSQL, SQL Server). • Modern Pega Architecture (Preferred) • Hands-on familiarity with Pega Cloud, AWS/Azure deployments, and modern UI architectures like Pega Constellation or Theme Cosmos. • Soft Skills & Communication • Exceptional verbal and written communication skills, with extensive experience working directly with US-based enterprise clients. • Strong crisis management skills with the ability to lead technical teams under high-pressure outage scenarios. Certifications (Preferred) • Pega Certified Lead System Architect (PCLSA) NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $123,525.00 to $205,875.00This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits #LI-NorthAmerica About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, us.nttdata.com . NTT DATA endeavors to make us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Requirements

Must-haves

Req ID: 390524
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Pega Lead System Architect (LSA) to join our team in Irving, Texas (US-TX), United States (US).
Technical Leadership & Oversight
Act as the primary Technical Authority and escalation point for all high-priority (P1/P2) production incidents.
Lead a team of support and maintenance engineers, providing architectural governance and code review alignment.
Define and enforce best practices for Pega guardrails, security compliance, and production hotfix deployments.
Production Stabilization & Architecture
Troubleshoot and remediate complex architectural bottlenecks, memory leaks, and severe performance issues.
Manage infrastructure and platform health utilizing Pega PDC (Predictive Diagnostic Cloud), AWS/Cloud monitoring tools, and log analyzers.
Oversee platform upgrades, patch applications, and structural changes to ensure zero-downtime operations.
Client & Stakeholder Management
Partner closely with US-based business leaders, product owners, and infrastructure teams to communicate system status and risk mitigations.
Translate complex operational issues into business-friendly language and provide strategic roadmaps for long-term system stability.
Conduct Root Cause Analysis (RCA) meetings for critical outages and present remediation strategies to senior leadership.
DevOps & Release Management
Govern the CI/CD pipeline and branching strategies using Pega Deployment Manager to ensure safe, automated hotfix deliveries.
Collaborate with development teams to ensure smooth knowledge transfer and transition of new features into the production environment.
Required Skills & Qualifications
Core Pega & Leadership Experience
10+ years of enterprise IT experience,
5 + years acting as a certified Pega LSA.

Nice-to-haves

Modern Pega Architecture (Preferred)
Certifications (Preferred)

Application prep

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Keywords to mirror

awsci/cdrestsqlazureaiaccessibility

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off