Who we are:
ITR Concession Company LLC (ITRCC) is dedicated to delivering outstanding
customer service that is built around our core values: Community, Actions,
Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana,
ITRCC implements our core values to offer a safer and more efficient way of
commuting.
"We are an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, or any other characteristic
protected by law.”
Why we’re different:
ITRCC’s efficiency relies on our team members; at ITRCC you won’t just be part of
a company, you will be part of a family who respects their members and strivesto
cultivate sustainability. We are actively involved in the community and care for
the wellbeing of our team members. We understand the importance of work/life
balance while offering hybrid schedules for flexibility and productivity.
Summary:
The core responsibility will be oversight of the Travel
Plazas at eight (8) locations along the Indiana Toll Road making sure operators are
compliant with the ITRCC contract for customer service, safety, and
cleanliness standards to ensure facilities are customer-ready. Manage
relationship and expectations with the INDOT oversight manager. Develop
quarterly reports to senior management. The Travel Plaza Operations Associate
will also be responsible for engaging in the long-term planning of capital
expenditures to improve and expand travel plaza parking and building footprints
in the coming years.
Relationships:
• Directly reports to the [Building Maintenance Manager].
• Indirectly reports to the [Director of Infrastructure].
• Works directly with various department managers and staff as necessary.
• Works directly with travel plaza Food and Fuel Providers.
• Works directly with the INDOT Oversight and Compliance Manager.
• Works directly with assigned third-party contractors.
Responsibilities:
• Performs all tasks safely, complies with all internal and external safety requirements,supportsITRCC safety
culture, attends allsafety trainings and completes all compliance trainings as required by ITRCC.
• Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
• Manage Travel Plaza contracts – Safety, Cleanliness, Compliance Inspections,
reporting, and conflict resolution.
• Conduct a minimum of two (2) inspections per plaza a week, including follow-up inspections if necessary.
• Prepare clear and timely inspection reports.
• Maintain detailed, accurate, and timely inspection records for each of the eight (8) plazas, including
inspection dates, deficiencies, photographs, corrective actions, follow-up activities, and resolution status.
• Ensure inspection records are complete, organized, readily accessible, and maintained in accordance with
company record-retention requirements.
• Develop Scope of Works for ITR responsibilities to ensure contract compliance.
• Manage relationship with the INDOT Oversight and Compliance Manager.
• Oversight of the NITDC contract.
• Manage other ITRCC commercial contracts (make up/break up lots, NITDC, on road advertising, etc.).
• Manage contract compliance reporting.
• Other contract mgmt./procurement initiatives as assigned.
• All other duties as assigned.
Qualifications: (required)
• Bachelor’s degree preferred but not required
• Ability to work in a safe manner
• Ability to communicate clearly and professionally with internal and external stakeholders
• Must be proficient in Microsoft Word, Excel and Outlook with a working knowledge of Power Point
• Must possess effective oral and written skills
• Must possess effective organizational skills and can multi-task daily
• Must have knowledge of accounting and bookkeeping procedures
• Must have knowledge of contracting and leasing procedures
• Must possess and maintain a valid driver’s license
Desirable Experience:
• 1-2 years Facilities contract management experience
• Commercial Property management experience preferred not required
• Process implementation
• ERP experience
• Contract Management system experience
• Experience using inspection checklists, reporting systems, or mobile inspection applications
Working Conditions:
This position requires: (Frequent est. 5 hrs. per shift)
Frequentstanding,sitting and walking
Frequent talking and listening
Light physical effort
Frequent computer usage
Travel time required may be up to 75%