Job description

Our Client, an IT Services and Consultant company, is looking for a ServiceNow Business Analyst / Scrum Master – ITSM, HRSD & CSM for their Atlanta, GA location. Responsibilities: • Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.) • Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels • Translate business needs into user stories, use cases, process flows, and acceptance criteria • Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team • Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities • Manage the product backlog, prioritize features, and support sprint planning in an Agile environment • Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices • Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution • Develop training materials and support change management activities at go-live • Produce clear documentation including BRDs, solution design documents, and process maps Requirements: • 4–8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform • Strong understanding of ServiceNow's data model, workflows, and core modules • Proficiency in requirements management tools (Jira, Azure DevOps, or similar) • Experience working in Agile/Scrum delivery models • Demonstrated ability to facilitate workshops and influence without direct authority • Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences Why Should You Apply? • Health Benefits • Referral Program • Excellent growth and advancement opportunities

Requirements

Must-haves

Our Client, an IT Services and Consultant company, is looking for a ServiceNow Business Analyst / Scrum Master – ITSM, HRSD & CSM for their Atlanta, GA location.
Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)
Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels
Translate business needs into user stories, use cases, process flows, and acceptance criteria
Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team
Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities
Manage the product backlog, prioritize features, and support sprint planning in an Agile environment
Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices
Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution
Develop training materials and support change management activities at go-live
Produce clear documentation including BRDs, solution design documents, and process maps
4–8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform
Strong understanding of ServiceNow's data model, workflows, and core modules
Proficiency in requirements management tools (Jira, Azure DevOps, or similar)
Experience working in Agile/Scrum delivery models
Demonstrated ability to facilitate workshops and influence without direct authority
Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences
Why Should You Apply?
Referral Program
Excellent growth and advancement opportunities

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

scrumagilegojiraazure

Platform: jobdiva
Effort: medium