Job description

Support Our People. Elevate the Experience. Grow Your Career. Valet Living is seeking a Bilingual People Operations Associate (HR Operations) to help deliver a seamless and supportive experience for new hires and current associates. In this role, you’ll guide associates through onboarding, answer questions about policies and procedures, and ensure compliance—all while contributing to a positive and engaging work environment. Your attention to detail, strong communication skills, and passion for service will be key to supporting our fast-growing organization. Compensation & Work Environment Details: Pay Range: $19.00 - $21.00 per hour Schedule: Sunday – Thursday | 2:00 PM – 11:00 PM Work Environment: 100% Remote with preference for CST or EST time zones What You’ll Do: New Hire Experience: Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment. Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered. Provide personalized support to help new hires navigate systems and understand their next steps. Associate Support: Act as a primary resource for associates needing assistance with company policies, procedures, and systems. Manage inquiries through the company’s case management system, delivering timely and accurate responses. Answer incoming associate calls and voicemails with professionalism and empathy. Documentation & Compliance: Complete I-9 verification and review background checks per company guidelines. Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations. Administrative Support: Handle employment verifications, wage audits, and personnel file management. Input data into Workday and assist with report generation and data analysis using Microsoft Excel. Maintain confidentiality and discretion when managing sensitive associate information. Continuous Improvement: Document and maintain process procedures, creating self-service resources for associates. Recommend process improvements to increase efficiency and enhance the associate experience. Participate in Workday testing, system updates, and ongoing training. What We’re Looking For: Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing). Education: High school diploma/GED required; bachelor’s degree in HR or Business preferred. Experience: 0-2 years of related HR or People Operations experience. Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint; Workday experience preferred. Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy. Communication: Strong written and verbal communication skills with a positive, team-focused attitude. Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience. Discretion: Comfortable handling sensitive information with compassion and integrity. Why You’ll Love Working with Us: At Valet Living, we don’t just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you’ll experience a workplace where leadership is about service, growth is the norm, and every detail matters. Comprehensive Benefits: Health Benefits : Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts Financial Security : 401k with company match, life and disability insurance, AD&D, and business travel coverage Paid Time Off: Up to 15 PTO days annually 10 paid holidays, 1 floating holiday, and 1 volunteer day Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs The final compensation offered will be determined based on various factors, including the candidate s location, level of experience, and skill set. As such, it may fall outside the range listed above. The application window is anticipated to close 60 days from the date the job is posted. Ready to make a difference and join a supportive, high-energy team? Apply today! #LI-RT1 Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Requirements

Must-haves

Support Our People. Elevate the Experience. Grow Your Career.
Schedule: Sunday – Thursday | 2:00 PM – 11:00 PM
Work Environment: 100% Remote with preference for CST or EST time zones
Facilitate a welcoming and efficient onboarding process for new hires in a high-volume environment.
Guide new hires through every onboarding step, ensuring tasks are completed and questions are answered.
Provide personalized support to help new hires navigate systems and understand their next steps.
Act as a primary resource for associates needing assistance with company policies, procedures, and systems.
Manage inquiries through the company’s case management system, delivering timely and accurate responses.
Answer incoming associate calls and voicemails with professionalism and empathy.
Complete I-9 verification and review background checks per company guidelines.
Maintain up-to-date associate information and ensure compliance with federal, state, and local regulations.
Handle employment verifications, wage audits, and personnel file management.
Input data into Workday and assist with report generation and data analysis using Microsoft Excel.
Maintain confidentiality and discretion when managing sensitive associate information.
Document and maintain process procedures, creating self-service resources for associates.
Recommend process improvements to increase efficiency and enhance the associate experience.
Participate in Workday testing, system updates, and ongoing training.
Bilingual Proficiency: Fluent in both Spanish and English (speaking, reading, writing).
Experience: 0-2 years of related HR or People Operations experience.
Organized & Detail-Oriented: Able to multitask and prioritize in a fast-paced environment while ensuring accuracy.
Communication: Strong written and verbal communication skills with a positive, team-focused attitude.
Problem-Solver: Takes ownership, uses critical thinking, and seeks solutions that support a positive associate experience.

Nice-to-haves

Education: High school diploma/GED required; bachelor’s degree in HR or Business preferred.
Tech-Savvy: Proficient in MS Word, Outlook, Excel, PowerPoint; Workday experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off

Professional Development