Remote/Local Help Desk/Print Support Technician (In-person IV/Onsite Training) with MS 365, ServiceNow/Jira experience

• Job ID: VA-813974 (94991020)
• Remote/Local Help Desk/Print Support Technician (In-person IV/Onsite Training) with MS 365, ServiceNow/Jira experience
• Location: Richmond, VA (VITA)
• Duration: 6 Months
• Microsoft 365     Required    5     Years
• Strong communication and interpersonal skills and detail oriented Required    5     Years
• Strong analytical and troubleshooting skills    Required    5     Years
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.      Required    5     Years
• Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.  Required    5     Years
• Commitment to delivering high quality end user support and customer service   Required    5     Years
• Experience in a help desk or technical support role.  Required    5     Years
• Knowledge of IT systems Required    5     Years
• Knowledge of print services environment   Desired     2     Years
• VITA Print Service Support Technician – Phone and In Person IVs required!
• ON SITE Training period required, then can be remote (see below)
• Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
• The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
• VA-SM-813974.docx
• VA-RTR-813974.docx
• Remote/Local Help Desk/Print Support Technician (In-person IV/Onsite Training) with MS 365, ServiceNow/Jira experience
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