Job description

Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today! Fulfillment Center Operations Manager Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. Outerspace is looking for a dedicated Fulfillment Manager to join our fast-growing team. This person will carry out responsibilities for ensuring operational excellence across multiple clients, delivering high service levels, and driving efficiency, accuracy, and scalability in day-to-day fulfillment activities. A successful candidate is a proactive, floor-oriented leader who thrives in a fast-paced warehouse environment, effectively leading teams, solving problems in real time, and ensuring accurate and timely execution of all fulfillment activities. Reports to: Senior Operations Manager Key Responsibilities Include: Oversee end-to-end fulfillment operations, including receiving, inventory management, picking, packing, and shipping across multiple client accounts Ensure all client SLAs and KPIs are consistently met, including order accuracy, on-time shipping, and inventory integrity Act as the primary point of contact for client operational needs, ensuring high levels of customer satisfaction and responsiveness Lead and develop warehouse teams, including supervisors and associates, fostering a performance-driven culture Drive continuous improvement initiatives to optimize processes, reduce costs, and increase throughput Monitor and analyze operational performance metrics, identifying gaps and implementing corrective actions Manage labor planning, staffing, and scheduling to align with volume fluctuations and client demands Ensure inventory control best practices, including cycle counts, reconciliations, and root cause analysis Partner with cross-functional teams (Operations, Client Operations Management, IT, and Finance) to ensure seamless operations Support onboarding of new clients, including process design, layout, and system integration Ensure compliance with safety standards, company policies, and regulatory requirements Perform other duties as needed Qualifications and Education Requirements: Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred) 5+ years of experience in fulfillment, warehouse, or distribution operations, preferably within a 3PL environment Proven experience managing clients or business units simultaneously Strong knowledge of WMS systems and warehouse operational best practices Demonstrated leadership experience managing teams in a high-volume environment Strong analytical, problem-solving, and decision-making skills Excellent communication skills with both internal teams and external clients Benefits: Paid Time Off Paid Holidays Insurance (medical, dental, vision) HSA & FSA 401(K) matching and more! Outerspace will never extend a job offer without first conducting a formal interview process, which includes multiple virtual and/or in-person interviews. We will never request sensitive personal information — including Social Security numbers or banking details — prior to making a formal offer. All legitimate Outerspace job postings are listed exclusively on this page. Any posting not found here is not authorized by Outerspace and should be treated as fraudulent.

Requirements

Must-haves

Reports to: Senior Operations Manager
Oversee end-to-end fulfillment operations, including receiving, inventory management, picking, packing, and shipping across multiple client accounts
Ensure all client SLAs and KPIs are consistently met, including order accuracy, on-time shipping, and inventory integrity
Act as the primary point of contact for client operational needs, ensuring high levels of customer satisfaction and responsiveness
Lead and develop warehouse teams, including supervisors and associates, fostering a performance-driven culture
Drive continuous improvement initiatives to optimize processes, reduce costs, and increase throughput
Monitor and analyze operational performance metrics, identifying gaps and implementing corrective actions
Manage labor planning, staffing, and scheduling to align with volume fluctuations and client demands
Ensure inventory control best practices, including cycle counts, reconciliations, and root cause analysis
Partner with cross-functional teams (Operations, Client Operations Management, IT, and Finance) to ensure seamless operations
Support onboarding of new clients, including process design, layout, and system integration
Ensure compliance with safety standards, company policies, and regulatory requirements
Perform other duties as needed
5+ years of experience in fulfillment, warehouse, or distribution operations, preferably within a 3PL environment
Proven experience managing clients or business units simultaneously
Strong knowledge of WMS systems and warehouse operational best practices
Demonstrated leadership experience managing teams in a high-volume environment
Strong analytical, problem-solving, and decision-making skills
Excellent communication skills with both internal teams and external clients

Nice-to-haves

Bachelor’s degree in Supply Chain, Logistics, Business, or related field (preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off