Company Description
Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. By offering one integrated platform across solar, battery storage, HVAC, heat pumps and more, Palmetto helps homeowners make home energy more affordable, reliable and accessible. Today Palmetto serves hundreds of thousands of homeowners, across 30+ states, building the operating infrastructure for the consumer energy transition, one home at a time.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Location
This position will be based in Charlotte, NC.
Reporting
This position will report to the Manager, Core Systems.
Summary of Role
We are seeking a highly capable Senior Systems Administrator to lead the administration, optimization, and evolution of our Core Systems ecosystem. This role is ideal for someone who combines deep technical expertise with strong project ownership, a cloud-first mindset, and the ability to mentor junior team members.
You will play a critical role in scaling and securing our SaaS environment, improving operational workflows, and driving automation—including the adoption of AI-powered solutions—across IT and the broader organization.
Scope of Responsibilities
Manage SaaS applications from access, configuration, and lifecycle perspectives
Architect and lead Core Systems projects to improve business operations
Optimize onboarding/offboarding workflows through automation
Support and enhance security and compliance initiatives
Mentor junior staff and act as a technical leader within the team
Own and drive IT-related AI initiatives across the organization
Strategic & Tactical
Systems Administration & Ownership
Serve as the primary administrator and technical owner for key business systems, including:
Google Workspace (Communications and productivity tools)
Tray.io or other middleware/iPaaS platforms
API integrations and API lifecycle management
Atlassian suite (Jira, Confluence, Jira Service Management)
ITSM platforms and service delivery tooling
Manage SaaS applications at the user, access, and configuration level, ensuring security and efficiency
Own identity and access management processes across systems (SSO, SAML)
Architecture, Integrations & Automation
Architect and implement scalable system integrations across business platforms using APIs and middleware
Design and maintain automation workflows to reduce manual processes across onboarding, offboarding, and support
Lead the evaluation and implementation of new tools and technologies to improve system interoperability
Ensure proper governance, monitoring, and documentation of integrations and APIs
ITSM, Change Management & Operations
Support and enhance ITSM processes, including incident, request, and problem management
Partner with leadership to design and technically implement change management processes
Drive improvements in onboarding/offboarding workflows, ensuring consistency, security, and speed
Collaborate with support teams to improve service delivery and reduce friction for end users
Security, Compliance & Governance
Support and lead initiatives related to SOX, SOC 2, or other compliance frameworks
Partner with Security and Audit teams to ensure systems meet compliance and control requirements
Implement and automate controls where possible (access reviews, provisioning workflows, logging, etc.)
Maintain system documentation and audit readiness
AI, Innovation & Continuous Improvement
Act as the owner and technical leader for IT-driven AI initiatives, including:
AI-powered support workflows
Automation of repetitive operational tasks
Intelligent knowledge retrieval and self-service
Identify opportunities to leverage AI and automation to scale IT operations and improve user experience
Partner cross-functionally to drive adoption of AI solutions across the organization
Leadership & Mentorship
Serve as a technical leader and escalation point for complex systems and integrations
Mentor and support junior team members, helping to elevate technical capabilities and best practices
Lead projects independently, including planning, execution, stakeholder communication, and delivery
Act as a bridge between technical teams and business stakeholders
Qualifications
4–8+ years of experience in Systems Administration, IT Engineering, or similar roles
Strong hands-on experience with:
SaaS administration and ecosystem management
API integrations and middleware platforms (Tray.io or similar)
Atlassian tools (Jira, Confluence, Jira Service Management)
ITSM platforms and workflows
Experience with identity management (SSO, SAML, SCIM) and MDM solutions
Proven experience supporting compliance frameworks (SOX, SOC 2, etc.)
Experience implementing automation (scripting, workflows, or low-code platforms)
Exposure to change management frameworks (ITIL or similar) is a plus
Experience working with or implementing AI-driven tools is a strong plus
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for four years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full privacy policy.
For more about our Privacy Policy, visit: palmetto.com
Requirements
Must-haves
Company Description
This position will report to the Manager, Core Systems.
Summary of Role
You will play a critical role in scaling and securing our SaaS environment, improving operational workflows, and driving automation—including the adoption of AI-powered solutions—across IT and the broader organization.
Scope of Responsibilities
Manage SaaS applications from access, configuration, and lifecycle perspectives
Architect and lead Core Systems projects to improve business operations
Optimize onboarding/offboarding workflows through automation
Support and enhance security and compliance initiatives
Mentor junior staff and act as a technical leader within the team
Own and drive IT-related AI initiatives across the organization
Strategic & Tactical
Systems Administration & Ownership
Serve as the primary administrator and technical owner for key business systems, including:
Google Workspace (Communications and productivity tools)
Tray.io or other middleware/iPaaS platforms
API integrations and API lifecycle management
Atlassian suite (Jira, Confluence, Jira Service Management)
ITSM platforms and service delivery tooling
Manage SaaS applications at the user, access, and configuration level, ensuring security and efficiency
Own identity and access management processes across systems (SSO, SAML)
Architecture, Integrations & Automation
Architect and implement scalable system integrations across business platforms using APIs and middleware
Nice-to-haves
Exposure to change management frameworks (ITIL or similar) is a plus
Application prep
Use the role’s language and application details while tailoring your materials.