Job description

Job Title Project Manager / Account Manager - IT Service Desk & Deskside Support Client Company/Dept. Name Texas Health and Human Services Commission (HHSC), TX Address 1100 W 49th St. MC: 2020 Austin, TX 78756 City Name Austin State Name TX-Texas Zip Code 78756 If others (Address) Duration of the project Project Start Date Aug 2027 Project End Date Due date for Resume submission 10/19/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Project Manager / Account Manager - managed IT Service Desk and Deskside Support . -minimum 8-10 year experience related to IT Service Desk and Deskside Support Services 1. Own contract delivery and oversight of Service Desk and Deskside Support services. 2. Act as the client's principal contact for operational, contractual and performance matters, meetings and escalations. 3. Coordinate transition planning, staffing ramp-up, readiness milestones, risks and issues with the Transition Manager. 4. Manage the plan for 52 operational positions( related IT suport specialist, Service Desk and Deskside Support Services); partner with the Hiring Manager on recruiting, screening, onboarding, coverage, replacements and staff retention. 5. Facilitate monthly metric meetings and oversee agendas, action logs, post-meeting reports and weekly transition reports. 6. Ensure timely, accurate staffing reports, contractual deliverables, documentation and security/onboarding compliance. 7. Coordinate with the Invoicing Manager on weekly timesheets, approved hours, monthly invoices and credits. 8. Oversee subcontractors if used; resolve change requests and drive corrective actions and continuous improvement. Skill set info Demonstrated leadership of managed IT Service Desk/Deskside Support or comparable IT services; client-facing contract/account governance; transition and staffing oversight; service SLAs/KPIs, reporting, workforce continuity, escalations and corrective actions; invoice/timesheet coordination and subcontractor oversight when applicable. Education Any relvant bachelors Certifications (if required) N/A Documentation Required for submission current resume and key staffing profile showing relevant IT service-delivery projects, specific account/project oversight duties, responsibilities and results; confirm availability for required client meetings. Work Hours not specified; must support client governance meetings, transition meetings, monthly performance reviews and issue escalations. Account Manager Name (Proposal Team) Work authorization required USC/GC/EAD/H1 also Relocation is accepted No Remote work No Additional Notes if any We require best possible candidate at minimum possible rate On shore/Offshore Ceiling price/floor price Full time /Part time By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus .

Requirements

Must-haves

Project Manager / Account Manager - IT Service Desk & Deskside Support
Client Company/Dept. Name
Texas Health and Human Services Commission (HHSC), TX
1100 W 49th St. MC: 2020
Austin, TX 78756
If others (Address)
Duration of the project
Project Start Date
Project End Date
Due date for Resume submission
No. of Openings
No. of Maximum Submissions
Project Manager / Account Manager - managed IT Service Desk and Deskside Support . -minimum 8-10 year experience related to IT Service Desk and Deskside Support Services
Own contract delivery and oversight of Service Desk and Deskside Support services.
Act as the client's principal contact for operational, contractual and performance matters, meetings and escalations.
Coordinate transition planning, staffing ramp-up, readiness milestones, risks and issues with the Transition Manager.
Facilitate monthly metric meetings and oversee agendas, action logs, post-meeting reports and weekly transition reports.
Ensure timely, accurate staffing reports, contractual deliverables, documentation and security/onboarding compliance.
Coordinate with the Invoicing Manager on weekly timesheets, approved hours, monthly invoices and credits.
Oversee subcontractors if used; resolve change requests and drive corrective actions and continuous improvement.
Skill set info
Any relvant bachelors
Certifications (if required)
Documentation Required for submission

Nice-to-haves

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Effort: medium