Senior Technical Program Manager at Symetra

Job description

About the role The Senior Technical Program Manager is accountable for the planning and execution of medium-complexity technical programs that span technical teams and domains. As a Senior TPM, you will work closely with Product Managers and other stakeholders to coordinate the delivery across cross-functional teams and manage resources to ensure seamless execution and successful outcomes. You will ensure that all non-functional requirements (such as reliability, scalability, security, etc.) are documented, incorporated into plans, tracked, and executed appropriately. You will be responsible for assisting with vendor coordination and management, assessing program needs and collaboratively identifying improvement opportunities. The ideal candidate will have a deep technical background, excellent program management skills, and the ability to lead cross-functional teams toward common business goals. What you will do • Manage end-to-end planning and execution of complex, cross-functional technical programs, from initial concept through delivery. • Act as the primary point of contact for stakeholders, including product managers, engineering teams, and executive leadership. • Develop and maintain programming roadmaps, scope, timelines, and deliverables, ensuring alignment with business objectives and adapting as needed to meeting evolving requirements. • Monitor program health, identify potential risks, develop mitigation strategies, and implement corrective actions as needed. • Partner with Procurement to negotiate vendor contracts, review areas of risk, and assist with vendor coordination and management. • Work with teams to clarify goals and deliverables, bring data to planning and prioritization. • Identify and manage cross-team dependencies, facilitating alignment and ensuring seamless integration of deliverables. • Coordinate post-launch activities, including monitoring adoption, collecting feedback, and driving follow-up actions to enhance outcomes. • Work with the Product team to identify KPIs and success metrics, collect and analyze data; make information visible to all stakeholders. • Provide guidance and mentorship to other program managers, promoting best practices, and driving process improvements • Foster a collaborative and inclusive environment that values diverse perspectives, promotes equity, and reflects Symetra’s commitment to a culture of belonging. Who You Are • Experience: 7+ years of experience in technical program management or a similar role, with a proven track record of successfully delivering large-scale programs. • Technical Skills: Strong technical background, with knowledge of software development, and/or relevant technical domains. • Project Management Skills: Proficiency with project management methodologies and tools • Communication and Leadership: Exceptional written and verbal communication skills, demonstrated ability to influence and lead cross-functional teams. • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions in complex environments. Why Work at Symetra Here’s what some of our employees have to say about why they work at Symetra: “Working across different departments at Symetra has been a fantastic experience. What truly stands out is how much the leaders genuinely care about every employee, regardless of role. It’s inspiring to be part of a company so deeply focused on its people and committed to making a positive impact in the community.” - Bill G., Underwriting Consultant “Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company’s deep commitment to diversity, equity, and inclusion—it’s not just a statement, it’s an active and ongoing priority that’s felt throughout the organization.” -Charlotte G., Sr. Underwriter - Consultant Stop Loss What we offer you Benefits and Perks We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. • Flexible full-time or hybrid telecommuting arrangements • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% • Paid time away including vacation and sick time, flex days and ten paid holidays • Give back to your community and double your impact through our company matching • Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $128,700 - $214,600 plus eligibility for annual bonus program Please review Symetra’s Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection: • Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." • Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. • Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you’ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra’s standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: • Disqualification from the recruitment process • Withdrawal of a job offer • Termination of employment and other criminal and/or civil remedies, if fraud is discovered We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here . Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit symetra.eightfold.ai Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. #LI-NW1 #LI-Remote

Requirements

Must-haves

Manage end-to-end planning and execution of complex, cross-functional technical programs, from initial concept through delivery.
Act as the primary point of contact for stakeholders, including product managers, engineering teams, and executive leadership.
Develop and maintain programming roadmaps, scope, timelines, and deliverables, ensuring alignment with business objectives and adapting as needed to meeting evolving requirements.
Monitor program health, identify potential risks, develop mitigation strategies, and implement corrective actions as needed.
Partner with Procurement to negotiate vendor contracts, review areas of risk, and assist with vendor coordination and management.
Work with teams to clarify goals and deliverables, bring data to planning and prioritization.
Identify and manage cross-team dependencies, facilitating alignment and ensuring seamless integration of deliverables.
Coordinate post-launch activities, including monitoring adoption, collecting feedback, and driving follow-up actions to enhance outcomes.
Work with the Product team to identify KPIs and success metrics, collect and analyze data; make information visible to all stakeholders.
Provide guidance and mentorship to other program managers, promoting best practices, and driving process improvements
Foster a collaborative and inclusive environment that values diverse perspectives, promotes equity, and reflects Symetra’s commitment to a culture of belonging.
Experience: 7+ years of experience in technical program management or a similar role, with a proven track record of successfully delivering large-scale programs.
Technical Skills: Strong technical background, with knowledge of software development, and/or relevant technical domains.
Project Management Skills: Proficiency with project management methodologies and tools
Communication and Leadership: Exceptional written and verbal communication skills, demonstrated ability to influence and lead cross-functional teams.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions in complex environments.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
What we offer you

Nice-to-haves

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Keywords to mirror

Platform: eightfold
Effort: medium

Benefits

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401(K)