Job description

Operations Analyst Join us at the intersection of healthcare operations, data analytics, workforce management, and SaaS technology. EMPLOYMENT Full-time, Exempt LOCATION Fully Remote , U.S. only TRAVEL Some client travel may be required AUTHORIZATION Must be authorized to work in the U.S. TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare through innovative technology. We empower customers through inventive solutions, operational insight, and a commitment to excellence. Our growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment. Key Values of All TeamBuilders • Flexibility: Adapt how we work to meet team and customer needs. • Accountability: Own commitments and results and follow through as a team. • Clarity: Communicate expectations, priorities, and decisions clearly. • Transparency: Share decisions, feedback, and context openly and honestly. Overview This role blends healthcare operations , data analysis , client advisory , product partnership , and platform configuration to help healthcare organizations improve workforce, scheduling, and operational performance . The ideal candidate understands clinical workflows , labor systems , client data , and SaaS implementation , and can translate complex operational realities into clear recommendations and scalable TeamBuilder configuration . Key Responsibilities Clinical Operations Analysis • Assess clinical workflows , staffing models, scheduling practices, and operational constraints . • Partner with clinical, operational, and technical stakeholders to clarify requirements , pain points , and priorities . • Identify opportunities to improve staffing , scheduling , capacity utilization , and workflow efficiency . Data Analysis and Modeling • Analyze workforce , scheduling , patient volume , productivity , utilization , labor cost , and capacity data . • Use Excel , SQL , and BI tools to uncover trends, root causes, and improvement opportunities . • Build repeatable analytical models that support staffing, scheduling, planning, and performance decisions . • Translate complex or incomplete client data into clear, practical recommendations . Product and Client Data Partnership • Develop strong command of the TeamBuilder product , data requirements, and customer use cases . • Evaluate client data quality , completeness, limitations, and relationship to clinical workflows . • Partner with Product , Engineering , Implementation , and Customer Success on configuration and product needs . • Use product and data insights to improve implementation quality , platform adoption , and customer outcomes . Healthcare Workforce and Labor Systems • Evaluate staffing models , labor utilization , provider schedules , availability , productivity, demand, and capacity . • Apply knowledge of workforce management , labor rules, scheduling, payroll, HRIS, timekeeping, and EHR/EMR systems . • Help clients translate workforce policies , labor rules , and clinical requirements into practical platform configuration . Dashboards, Reporting, and Client Insights • Build and maintain dashboards , reports , metrics , and performance models . • Define meaningful KPIs that help clients monitor performance and measure outcomes . • Prepare concise, executive-ready presentations that explain findings, recommendations, and impact . Platform Configuration and Operational Translation • Translate clinical workflows , analytical findings, labor requirements, and operational needs into TeamBuilder configuration . • Configure staffing templates , scheduling rules, provider availability, room capacity, workflow constraints, and workforce policies . • Validate configuration decisions against client data , expected outcomes, and real-world workflows . Client Advisory and Cross-Functional Partnership • Facilitate conversations with clinical and operational leaders to understand operating models , challenges, and priorities . • Serve as a trusted advisor connecting client data , workflow , labor systems , product capabilities, and outcomes . • Collaborate cross-functionally to improve client experience , product fit, and data-driven value . Validation and Continuous Optimization • Validate that configuration and analytics produce outcomes aligned with real-world workflows . • Monitor performance after implementation and identify opportunities for continued optimization . • Refine dashboards , analytical models, configuration approaches, and reporting as client needs evolve . Required Qualifications • 3+ years in healthcare operations, analytics, consulting, healthcare technology, implementation, or related field . • Experience with healthcare SaaS , workforce management, scheduling, clinical operations, or healthcare analytics . • Ability to understand product functionality , data requirements, configuration options, and client workflows . • Strong experience with client data , validation, interpretation, and operational decision-making . • Deep understanding of workforce management , staffing, scheduling, time and attendance, productivity, labor utilization, provider availability, and capacity planning . • Strong knowledge of healthcare operations , ideally from clinical or ambulatory care experience . Analytical and Technical Skills • Advanced Excel , including pivot tables, complex formulas, modeling, and scenario analysis . • SQL or comparable database-querying experience . • Data analysis , validation, modeling, dashboards, reporting, and performance metrics . • BI tools such as Power BI, Tableau, Looker, or similar platforms . • Analytical storytelling and executive-ready PowerPoint or presentation materials . Preferred Experience • Workforce-management , labor-management, scheduling, timekeeping, payroll, or capacity-planning platforms . Clinical , ambulatory care, or health-system experience . • Healthcare SaaS implementation or support experience . • Familiarity with Epic , Oracle Health/Cerner , UKG , Workday , ADP , or similar systems . • Experience with provider productivity , staffing utilization, schedule performance, capacity, labor cost, or demand analysis . What Success Looks Like • Quickly understands clinical operations , workforce practices, labor requirements, and client workflows . • Builds strong command of the TeamBuilder product and its role in workforce and operational decision-making . • Translates client data into reliable insights, dashboards, models, and recommendations . • Improves staffing efficiency , scheduling accuracy , labor utilization , and operational performance . Why Join Us • Shape the future of healthcare technology in a high-growth SaaS environment . • Solve meaningful problems at the intersection of healthcare operations , workforce management , analytics , and technology . • Thrive in a culture that values curiosity , collaboration , accountability , and continuous improvement . Add itional Informat ion • Job Type: Full-time, Exempt • Location: Fully Remote, U.S. only • Travel: Some travel may be required based on client needs. • Culture: We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success. Benefits, Compensation, and Perks: • Competitive salary plus annual performance bonus opportunity • Equity opportunities for eligible roles • Robust Medical, Dental, and Vision coverage options with 70% company contribution toward medical premiums (effective 1 st of the month following your start date) • Health Savings Account (HSA) eligible plan options • 401(k) with 3% company match • 15 days of PTO plus company holidays • Fully remote work environment (minimal travel required ) • Employee Assistance Program (EAP) • Additional Perks such as Tech & wellness reimbursements , home-office set- up , annual company off-site, and a passionate and balanced work environment. If you're looking for a place where your work matters, your ideas are heard, and your impact is visible, we'd love to meet you.

Requirements

Must-haves

Operations Analyst Join us at the intersection of healthcare operations, data analytics, workforce management, and SaaS technology.
EMPLOYMENT Full-time, Exempt
LOCATION Fully Remote , U.S. only
TRAVEL Some client travel may be required
AUTHORIZATION Must be authorized to work in the U.S.
Key Values of All TeamBuilders
Flexibility: Adapt how we work to meet team and customer needs.
Accountability: Own commitments and results and follow through as a team.
Clarity: Communicate expectations, priorities, and decisions clearly.
Transparency: Share decisions, feedback, and context openly and honestly.
This role blends healthcare operations , data analysis , client advisory , product partnership , and platform configuration to help healthcare organizations improve workforce, scheduling, and operational performance .
Clinical Operations Analysis
Assess clinical workflows , staffing models, scheduling practices, and operational constraints .
Partner with clinical, operational, and technical stakeholders to clarify requirements , pain points , and priorities .

Nice-to-haves

Workforce-management , labor-management, scheduling, timekeeping, payroll, or capacity-planning platforms .
Clinical , ambulatory care, or health-system experience .
Healthcare SaaS implementation or support experience .
Familiarity with Epic , Oracle Health/Cerner , UKG , Workday , ADP , or similar systems .
Experience with provider productivity , staffing utilization, schedule performance, capacity, labor cost, or demand analysis .
What Success Looks Like
Quickly understands clinical operations , workforce practices, labor requirements, and client workflows .
Builds strong command of the TeamBuilder product and its role in workforce and operational decision-making .
Translates client data into reliable insights, dashboards, models, and recommendations .
Improves staffing efficiency , scheduling accuracy , labor utilization , and operational performance .

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: jazzhr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Wellness